Contact us

For answers to commons questions please visit Help and support, or choose one of the options below.

Live Chat
For a quick response, you can speak to our Live chat team by selecting the "Ask us" button on the bottom right hand side of this page.

My Account
If you're having a broadband connection problem, depending on its severity, it may be possible to log into your Online My Account and raise a problem ticket.

Email
Visit Contact us, select the most relevant topic and category, and one of our customer care team will be in touch. 

Telephone
If you need an immediate answer or have a connection or other technical problem, call our Customer Support team on 0345 600 3210*

Post
Write to us: Post Office Telecomms Service, PO Box 14125, Selkirk, TD7 9AF.

*Calls are free when made from an active Post Office Home Phone line and calls may be recorded, monitored and used for training and compliance purposes. Call charges apply from other service providers.

Existing customers

Broadband and HomePhone Support

8am to 8pm, Monday to Saturday

9am to 6pm, Sunday

0345 600 3210

0345 600 3210