Contact us

If you're having a broadband connection problem, then depending on its severity, it may be possible to log into your Online My Account here at and raise a problem ticket.

Email
Alternatively, visit our Contact us page, select the most relevant topic and category, and we’ll get you in touch with the right Customer Support agent.

Telephone
If you need an immediate answer or have a connection or other technical problem, you can call our Customer Support team on 0345 600 3210.

Post
Write to us: Post Office Telecoms Services, PO Box 14125, Selkirk, TD7 9AF.

Existing customers

Broadband and HomePhone Support

8am to 8pm, Monday to Saturday

9am to 6pm, Sunday

0345 600 3210

0345 600 3210

Help

Free UK support team

8am to 8pm, Monday to Saturday

9am to 6pm, Sunday

0800 092 0514

0800 092 0514