Energy price rises - help and guidance

Many of us have been affected by sharp rises in energy prices. If you’re feeling stuck, see if our guidance can help

What’s happening with energy prices?​

 

The price of energy has risen significantly over recent months. This has meant that consumer energy bills have gone up, sometimes dramatically.

 

We’re here to support you. We’ve teamed up with Citizens Advice and Energy Saving Trust to give you advice and guidance on how to keep your bills as low as possible and save energy in your home.

 

The government has also announced measures to support customers and the detail of how these will work is expected later this year.

 

What can I do to keep my bills down?​

 

We understand that you might be worried about the cost of energy. There are a few options available to you if you need to keep your bills down.​

Check if there are any discounts available​

 

There are schemes available to some people that may help pay energy bills. Check whether you’re eligible for the Warm Home Discount (runs October to March).

 

There may also be help available from your local authority.

 

You should also check if your energy provider offers grants to help pay your energy bills.

Eligibility for grants and discounts will vary by provider and depending on your circumstances.

 

Struggling to pay your bills? Contact your supplier​

 

If you’re struggling to pay your energy bills, you should contact your energy supplier to see if they can help.

 

If you owe your supplier money, they have to help you arrange a way to pay with you that works for you both. The Fuel Direct Scheme may allow you to pay your debt directly from your benefits.

 

If you can’t come to an agreement with your supplier, or if you’re having trouble understanding the options available, visit citizensadvice.org.uk/energy for help.

 

If you’d like to talk to someone you can call the Citizens Advice consumer helpline on 0808 223 1133 (Monday to Friday, 9am – 5pm). To speak to a Welsh-speaking advisor, call 0808 223 1144.

10 ways to save energy

  • Turn appliances off rather than leaving them on standby. This could save you as much as £55 a year
  • Keep showers short. Having a four-minute shower at most could save your household as much as £65 a year.
  • Draught-proof your home to prevent heat loss, saving £40 a year in energy
  • Turn lights off whenever possible. Turning lights off when you’re not using them or when you leave a room could save you around £20 a year on your energy bills.
  • Have the heating a little lower. Your room thermostat should be set to the lowest comfortable temperature, which for most people is between 18 and 21 degrees
  • Wash your clothes and plates at a low temperature. If you have a dishwasher, these will often come with an ‘eco’ setting which uses less water and energy. The same applies to washing machines. You can save around £28 a year from your energy bill by washing your clothes on a 30-degree cycle instead of higher temperatures, and reducing your washing machine use by one run per week
  • If it’s time to replace an appliance, choose the most energy efficient model you can. This will save you money in the long run
  • Use LED bulbs in lighting. LEDs use a fraction of the energy of traditional light bulbs and last longer too
  • Think about making your home greener - renewable technology like solar panels and heat pumps can cut your carbon footprint and could also save you money on your bills. Although these upgrades can be expensive in the short term, there may be funding available in your area
  • Contact your energy provider to see if you can get a smart meter to keep a close eye on how much energy you’re using. You may also want to invest in smart devices which self-regulate their energy use and switch off automatically. A smart thermostat can enable you to turn your heating off or down remotely so you’re not using energy when you’re not at home

Find more money saving tips at energysavingtrust.org.uk/energybills

 

*Savings are for a typical three-bedroom, gas-heated home in Great Britain, using a gas price of 7p/kWh and electricity price of 28p/kWh (based on April 2022 price cap). Water savings are based on average occupancy. This household is projected to spend a total £1,971 on energy annually, including standing charge. Figures updated 3 February 2022.

Find out more about bill payments at Post Office and Payzone

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Some useful contacts

Citizens Advice

Consumer helpline

Citizens Advice

Debt advice

Money Helper

Free and impartial money advice to help improve personal and household finances. (WhatsApp +44 77 0134 2744)