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ASOS returns

Bought something from ASOS and need to use ASOS returns? Easy. Just leave it with us.

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Making an ASOS return with us

Not everything we get from ASOS works out. So it’s great that they offer free returns on everything they sell. If you’ve got something you need to return, you can do it quickly and simply with your nearest participating Post Office

  • You can return for free by going to the My Orders section of your account and click Create Return next to the order you’re looking to send back
  • Select the items you’re returning and the reason you’re returning them. All returned items should be sent in their original condition and packaging including tags, eg shoes should be returned with the original shoe box.
  • Search by postcode, street or address to find your nearest Post Office drop-off point. Please remember that all the items you've selected need to be posted back in one parcel. We recommend removing or covering your shipping label before attaching your returns label to the parcel
  • Your unique QR code will be emailed to you. They’ll also save your QR code to your account under My Returns, just in case the email gets deleted. Take your parcel and QR code to your chosen drop-off point and we’ll take care of the rest. Or if you prefer, you can just pop into your local branch and we’ll scan the QR code straight from your phone
  • Hold tight! It can take up to 10 working days for your order to reach their warehouse and be processed. Refunds can take up to 10 working days to show in your account. Keep hold of your proof of postage - we may need to see it at a later date

You can check the progress of your ASOS return in My Orders or Track and Trace

Visit ASOS Return page for more and up to date information.


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Frequently Asked Questions

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Bring your ASOS returns to us

ASOS returns are free and the process for sending items back is simple. Just pop in and see us.

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