What do you need help with?
For questions about the delivery of mail, including lost, delayed or damaged items, contact Royal Mail or Parcelforce Worldwide directly through their websites.
For questions, feedback or complaints about a Post Office branch or one of our services, contact us using the details below.
Select the option that best matches what you need help with, and we'll point you to the right information or team.
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Items sent via Royal Mail
If an item you sent using Royal Mail has been lost, delayed or damaged, contact them directly through their website. You can check whether you're eligible for compensation and find out how to make a claim.
Items sent via Parcelforce Worldwide
If an item sent using Parcelforce Worldwide has been lost, delayed or damaged, contact them directly through their website. They can help with claims, compensation and refunds.
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If you miss an attempted delivery by Royal Mail or Parcelforce Worldwide, they’ll leave a red ‘Something for You’ card to tell you they tried to deliver your parcel.
What happens next depends on the courier. They might attempt to redeliver your item, or you may need to collect it from a local depot. Please check the missed deliveries page for the courier you used.
Missed Parcelforce Worldwide deliveries
Collect missed items from a Post Office branch
If it’s easier, you may wish to arrange collection of your missed item from a local Post Office branch.
Find out how to arrange this and which ID you’ll need on our missed deliveries page.
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Finding a branch
If you need to locate branches near you to send letters or parcels, please use our branch finder tool.
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Deciding how to send
If you need help finding the best way to send an item, our postage services page may help. You can compare different services to UK and international destinations and their prices to see which suit your requirements and budget.
Sending from a branch
You’ll find our widest range of UK and international posting services in branch.
Send with Royal Mail and Parcelforce Worldwide at any branch.
And you can post with DPD and Evri services in a growing number of branches too.
Browse in branch posting services
Get help in branch
Our postmasters and branch teams are experts in mails and would be happy to help find the right service for your needs. You can locate your nearest branch using our branch finder tool.
If you still have questions about how to send an item, please complete our enquiries form so we can get back to you.
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If you need to help with any of the following, please contact Royal Mail or Parcelforce Worldwide, depending on the service used carrier:
- Parcel and letter deliveries
- Lost, delayed or damaged items of mail
- Redirecting your mail
- Tracking an item
- Service issues
- Feedback on a member of delivery staff
- Customer service at a delivery office
For Royal Mail personal customers
For questions, feedback or complaints about your personal mail please visit their support page:
Royal Mail personal customer help
For Royal Mail business customers
For questions, feedback or complaints about business mail, visit the business support page:
Royal Mail business customer help
To praise delivery or collection staff
If you’d like to praise a Royal Mail colleague, please use their compliments form
If there’s a problem or you wish to make a complaint please visit their complaints page
For Parcelforce Worldwide services
For questions about Parcelforce Worldwide services, items you’ve sent or to give feedback including praise for staff please contact their customer support team. If there’s a problem or you wish to make a complaint please visit their complaints page.
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Problems with an existing redirection
While Post Office register the redirection of your mail, it’s Royal Mail who set up and manage it. So, if you need help with an existing redirection, please visit their help and support page.
Royal Mail redirection help and support
To register mail redirection at Post Office
If you’re moving home and need to make sure your post follows you to your new address, we can help register the redirection. There's more information about redirection of your mail to UK and international addresses and how much it costs for different periods of time on our mail redirection page. You can download guides and the forms you need to get started, and get answers to common questions about these services.
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Poste Restante is a service for travelers who don’t have a permanent address in a location but still wish to receive mail. We can help you set it up and choose where to collect your post from.