Updates to our products
We’re committed to keeping you up to date on any and all impacts Brexit may have on our services. As well as reacting to the evolving situation, this page is also reviewed regularly to ensure that all information is relevant and accurate.
Posting to the EU
The rules around posting abroad will change. Customers posting from England, Scotland and Wales will be required to attach customs declaration forms to all items containing gifts or goods being sent abroad, including to EU destinations.
Customers posting from Northern Ireland will not be required to attach customs declaration forms to items being sent to EU destinations, but they continue to be required for gifts or goods being sent to non-EU destinations.
You can download customs forms and learn about how to do this to help you when you next visit us in-branch.
Postal prices to EU countries are currently VAT-exempt or subject to VAT at 20%. From 1 January, we are expecting VAT on postage to EU destinations to change to zero-rated. Our price finder can help you learn more about postage prices.
This information is based on the government’s advice that the UK is leaving the EU Customs Union on 31 December 2020. These rules may be subject to change.