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Accessibility at

Post Office is committed to making digital products and services accessible to everyone

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Our accessibility goals

As part of our Post Office Accessibility Policy we:

  • Follow WCAG 2.1 AA of the Web Content Accessibility Guidelines 2.0 for all digital projects and initiatives
  • Harness the support of independent bodies such as AbilityNet to advise, train, and evaluate us
  • Conduct formal and informal accessibility evaluations against the guidelines throughout development
  • Engage with disabled people, understand their requirements and incorporate them into our scoping and planning

Using this website

There are a number of features on this website that you can use to navigate and engage with the content. You can:


  • change colours, contrast levels and fonts
  • view the website in both portrait and landscape orientation on mobile
  • zoom in up to 400% without the text overlapping for most content
  • navigate most of the website using just a keyboard, including being able to easily bypass repetitive menu links via a skip to content link on all pages
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader such as NVDA or VoiceOver

Post Office’s independent accessibility advisor, AbilityNet, has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know that some parts of this website are not fully accessible:

  • The main navigation may cause issues for keyboard and screen reader users. Search and sitemap functionality are available as alternative ways to navigate to content.
  • Some PDF documents may not be fully accessible to screen reader software. Contact us if you wish to request an alternative version of PDF content.
  • Older video content may not be fully accessible in terms of audio description.

A full listing of known issues that may affect users with disabilities is available below under non-accessible content.

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Feedback and report accessibility problems with this website


We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page, think we’re not meeting accessibility requirements, or would simply like to receive something in a different format to support your needs, please contact All issues and queries that are submitted are sent directly to Post Office Digital, who are the department within Post Office that govern the standards on this website. They will be the team reviewing and responding to all issues and queries and endeavour to respond within 10 working days.

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Non-compliance with the accessibility regulations

Content that’s not within the scope of the accessibility regulations

  • PDFs published before 23 September 2018
  • Third-party content outside of the control of the organisation

What we’re doing to improve accessibility

In 2018, Post Office undertook a major programme of activity to improve accessibility and inclusive design. This began with heavy investment in a new in-house digital team, providing a stable platform for us to effectively govern all the work that we do.


We then drafted the support of an independent body, AbilityNet, to advise us on where we could improve our digital estate, which has fundamentally changed how we work. But, we’re not stopping there. Here are just some of the ongoing steps we’re taking:


  • Dedicated resource allocation in every development sprint to ensure historic issues can be picked up and fixed, and further improvements made
  • Regular reviews of our ways of working to ensure accessibility
  • Expanding our Accessibility guardian programme, sharing knowledge across the organisation and offering accessibility training
  • Continued partnership with AbilityNet to ensure independent reviews are conducted on our major digital initiatives
  • Re-engaging with the charity sector later in 2020 to ensure people with disabilities can support our user-testing and directly input our digital initiatives

Preparation of this accessibility statement

This statement was prepared on 22/09/2020. It was last reviewed on 22/09/2020

This website was last tested on 20/04/2020-23/04/2020. The test was carried out by AbilityNet.


12 pages from were selected to be audited, representing pages that have high usage and that contain different representative types of component. Pages were tested against WCAG 2.1 A & AA on Windows desktop with Firefox and NVDA screen reader and on mobile using an iPhone with VoiceOver.


In addition, an audit of 14 key components in development was also conducted to ensure their accessibility before they are introduced to the live site.


A retest of issues that we had worked on was conducted by AbilityNet on 03/08/2020-07/08/2020.