If you've used a Royal Mail service and believe your item has been lost, you may be able to claim compensation. Visit the Royal Mail website and search for information about lost post compensation and how to make a claim.
If you've used a Royal Mail service and your item has not yet arrived, visit the Royal Mail website and search for information about delayed post compensation. Depending on the service used, you may need to wait a certain amount of time before your item is considered delayed.
If you've used a Royal Mail service and your item has arrived damaged, visit the Royal Mail website and search for information about damaged post compensation and how to make a claim.
Visit the Royal Mail website and search for information about international compensation, including eligibility and how to make a claim.
If you've used a Parcelforce Worldwide service and need to make a claim for a lost, damaged or delayed item, please visit the Parcelforce Worldwide website for information about eligibility and how to submit a claim.
When you buy a Parcelforce Worldwide service, compensation is usually included as standard. Before sending an item, it's worth checking that the compensation level meets your needs. If not, you may be able to purchase additional compensation when you buy your postage at a Post Office branch or self-service kiosk.
Need help? Contact Royal Mail or Parcelforce Worldwide directly, depending on the service you used:
- Parcel and letter deliveries
- Lost or damaged items of mail
- Redirecting your mail
- Tracking an item
Please visit their support page at: Royal Mail personal customer help
Visit the support page for businesses: Royal Mail business customer help
Deaf or hard of hearing customers can contact Royal Mail on: 0345 600 0606*
Call charges: calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.