By law, we’re required to have sufficient proof of your identity and address before we can open your account. Most times, we’ll be able to verify your identity and address online, by carrying out searches with public authorities.
In some cases, we may ask you for further documentation.
To confirm your identity, we’ll normally ask you to supply us with one of the following:
- A current valid full passport
- Or a current full UK/EU photocard driving licence or an old-style paper licence copy
To establish your address, we’ll usually ask you to send us one of the following:
- A utility bill, such a as gas, electricity, water, satellite television, telephone (not mobile), broadband (not dongle contracts) bill, dated within the last 6 months
- Or a bank, building society, mortgage, credit union or credit card statement, dated within the last 6 months, or an annually issued mortgage statement dated within the last 13 months
- Or local authority mail, such as a rates or Council Tax letter, dated within the last 13 months
If we need you to prove your financial status, we’ll ask you for specific documentation.
Your identity and address information will need to be certified.
If you’re an existing Post Office customer, there are lots of reasons why we must recheck your identity and address. For instance, you may have moved address since you last opened an account, or you may have no active accounts with us at the moment.
Please note, if we don’t receive your documents within 28 days of your application, it’ll be cancelled. You’ll then need to reapply for the bond.