Too busy to stay home and wait for deliveries? Collect your online shopping from your local Post Office branch instead. We’re in when you’re out.
If you’re buying something online, check if the retailer offers delivery to a local Post Office branch
If you’re buying something online, check if the retailer offers delivery to a local Post Office branch
Thousands of our branches offer collection from several carriers. And many open extended hours
Just follow any instructions from the carrier delivering your parcels, and bring in any ID they’ve requested
What you’ll need to bring, if you’ll need ID, and how long we’ll keep your item
You'll receive a QR code and instructions in an email from Amazon when your parcel arrives in branch. You'll need this collection QR code to pick up your package.
You have 7 days from the day it's delivered to your chosen Post Office branch. If you don't collect the item in that time, it'll be returned to the sender by Amazon.
No ID is needed.
You'll receive an email or SMS from DHL containing instructions and a collection PIN.
If you don’t have your collection PIN, please contact DHL who’ll be able to re-issue one.
You have 7 days from the day it's delivered to your chosen Post Office branch. If you don't collect the item in that time, it'll be returned to the sender by DHL.
No ID is needed.
You'll need to bring your DPD pick-up pass. This contains the pick-up code and will be sent to you via email or SMS once your order is ready for collection. It'll tell you if any additional photo ID (passport or driving licence only) is needed.
If you don't have your DPD pick-up pass, you can still collect your parcel if you present a photo ID plus an additional form of identity verification (either a utility bill or bank card).
You have 7 days from the day it's delivered to your chosen Post Office branch. If you don't collect the item in that time, it'll be returned to the sender by DPD.
Your pick-up pass will tell you if any additional photo ID is needed. We only accept passport or driving licence.
If you don't have your DPD pick-up pass, you'll need your photo ID plus an additional form of identity verification (either a utility bill or bank card).
If you’re collecting on someone else’s behalf and ID is needed, this should be for the person the item’s addressed to.
You'll receive a QR code and instructions in an email from Evri. You'll need to present this QR code to pick up your package.
You have 10 days from the day it's delivered to your chosen Post Office branch. If you don't collect the item in that time, it'll be returned to the sender by Evri.
Check the confirmation email you’ll receive from Evri when you’ve completed your order. This will provide pick-up instructions, including whether you’ll need any additional photo ID.
If you’re collecting on someone else’s behalf and ID is needed, this should be for the person the item’s addressed to.
Your delivery confirmation (as a text or email).
We’ll keep items delivered by Parcelforce Worldwide for 18 days.
Any ID used to collect items should be for the person they’re addressed to:
We’ll accept any of these forms of ID:
If you’re under the age of 18 and can’t provide any of these, we’ll take one of the following too (originals, not copies):
If you’re collecting on someone else’s behalf and ID is needed, this should be for the person the item’s addressed to.
We’ll keep items delivered by Royal Mail for 10 days.
Any ID used to collect items must be the original, not a copy, and for the person the items are addressed to.
We’ll accept any of these forms of ID:
If you’re under the age of 18 and can’t provide any of these, we’ll take one of the following:
Please bring:
If you don’t have ID in the name of the person the item is for or if you are collecting for a child, you can still collect it.
You’ll need to bring:
We’ll accept a photocard driver’s licence as both photo ID and proof of address.
You can collect items from thousands of branches across the UK. Let’s find one near you.