Got a query, want to give us some feedback or make a complaint about one of our products or services? Here’s how you can find answers and get in touch with us.
Getting help from us
Select a product or service from the options below and click Go. You’ll either be taken to the FAQs for that product or service, or an enquiry form which you can fill in and submit.
Broadband and Phone
Identity & Licences
- ATM Locator
- Budget Card
- Christmas Club
- Credit Card
- Fixed Rate Cash ISAAn ISA is an Individual Savings Account. They are a tax-efficient way to save money as you pay no tax on the money you put into an ISA or the interest you earn. There are two types of ISA – cash ISAs with a fixed or a variable interest rate. And stocks and shares ISAs where your money is usually invested in stocks and shares. You can invest up to £15,000 between a cash ISA and a stocks and shares ISA this tax year (that's the period from 6th April to 5th April). You can only invest in one cash ISA and one stocks and shares ISA in each tax year.
- Growth Bonds
- Instant Saver
- International Business Payments
- International Payments
- Moneygram Cash Transfer
- NS&I Premium Bonds
- One4all Gift CardThere is no purchase fee when you purchase your One4all Gift Card at your local Post Office® branch. There is a 99p fee (including postage) for online purchases. There are some additional fees that apply in certain circumstances. See full terms and conditions.
- Online Bond
- Online Saver
- Personal Loans
- Postal Orders
- Reward Saver
Getting help from Royal Mail
If you’ve got a complaint about a Royal Mail product or service visit the Royal Mail website, where you’ll find details of how to get in touch with them.
Alternatively you can write to them at Freepost RTHT-TRLS-GURE Royal Mail International, PO Box 740, STOKE-ON-TRENT, ST1 5XZ or RLZL-LHZH-JZHT Royal Mail Customer Services, PO Box 740, Plymstock, PLYMOUTH, PL9 7YB.
Other ways to get in touch with us
Complete our complaints form and we’ll do our best to put things right.
Write to us at: FREEPOST POST OFFICE CUSTOMER CARE
Need to contact us using Braille, audio or large print? No problem, we'll respond to you in the same format.
For media enquiries, visit our media centre
Complaints and the Financial Ombudsman Service
The Post Office Limited is voluntarily covered by the Financial Ombudsman Service for Postal Orders and Bureau de Change services (excluding International payments). This means we formally agree to comply with any decisions the Financial Ombudsman comes to about complaints.