Contact us

Single trip travel insurance

Got a query, want to give us some feedback or make a complaint about one of our products or services? Here’s how you can find answers and get in touch with us.


Getting help from us

Select a product or service from the options below and click Go. You’ll either be taken to the FAQs for that product or service, or an enquiry form which you can fill in and submit.

Getting help from Royal Mail

If you’ve got a complaint about a Royal Mail product or service visit the Royal Mail website, where you’ll find details of how to get in touch with them. 

Alternatively you can write to them at Freepost RTHT-TRLS-GURE  Royal Mail International, PO Box 740, STOKE-ON-TRENT, ST1 5XZ  or RLZL-LHZH-JZHT Royal Mail Customer Services, PO Box 740, Plymstock, PLYMOUTH, PL9 7YB.

Other ways to get in touch with us

Complete our complaints form and we’ll do our best to put things right.

Write to us at: Post Office® Customer Care, FREEPOST, PO Box 740, Barnsley, S73 0ZJ.

Need to contact us using Braille, audio or large print?  No problem, we'll respond to you in the same format.

For media enquiries
, visit our media centre

Complaints and the Financial Ombudsman Service

The Post Office Limited is voluntarily covered by the Financial Ombudsman Service for Postal Orders and Bureau de Change services (excluding International payments). This means we formally agree to comply with any decisions the Financial Ombudsman comes to about complaints.

Got a query, want to give us some feedback or make a complaint about one of our products or services? Here’s how you can find answers and get in touch with us.


Getting help from us

Select a product or service from the options below and click Go. You’ll either be taken to the FAQs for that product or service, or an enquiry form which you can fill in and submit.

Getting help from Royal Mail

If you’ve got a complaint about a Royal Mail product or service visit the Royal Mail website, where you’ll find details of how to get in touch with them. 

Alternatively you can write to them at Freepost RTHT-TRLS-GURE  Royal Mail International, PO Box 740, STOKE-ON-TRENT, ST1 5XZ  or RLZL-LHZH-JZHT Royal Mail Customer Services, PO Box 740, Plymstock, PLYMOUTH, PL9 7YB.

Other ways to get in touch with us

Complete our complaints form and we’ll do our best to put things right.

Write to us at: Post Office® Customer Care, FREEPOST, PO Box 740, Barnsley, S73 0ZJ.

Need to contact us using Braille, audio or large print?  No problem, we'll respond to you in the same format.

For media enquiries
, visit our media centre

Complaints and the Financial Ombudsman Service

The Post Office Limited is voluntarily covered by the Financial Ombudsman Service for Postal Orders and Bureau de Change services (excluding International payments). This means we formally agree to comply with any decisions the Financial Ombudsman comes to about complaints.

Can we help?

For general enquiries, complaints or feedback, call:

0345Calls to 0345 will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider 611 2970

8.15am-6pm, Mon-Fri

8.30am-2pm, Sat

Closed Sun and bank holidays

Alternatively Textphone us:

0345Calls to 0345 will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider 722 3355

Welsh speakers, call:

0345Calls to 0345 will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider 746 8469

Read our FAQs