Got a query, want to give us some feedback or make a complaint about one of our products or services? Here’s how you can find answers and get in touch with us.
Getting help from us
Select a product or service from the options below and click Go. You’ll either be taken to the FAQs for that product or service, or an enquiry form which you can fill in and submit.
Broadband and Phone
Identity & Licences
Getting help from Royal Mail
If you’ve got a complaint about a Royal Mail product or service visit the Royal Mail website, where you’ll find details of how to get in touch with them.
Alternatively you can write to them at Freepost RTHT-TRLS-GURE Royal Mail International, PO Box 740, STOKE-ON-TRENT, ST1 5XZ or RLZL-LHZH-JZHT Royal Mail Customer Services, PO Box 740, Plymstock, PLYMOUTH, PL9 7YB.
Other ways to get in touch with us
Complete our complaints form and we’ll do our best to put things right.
Write to us at: Post Office® Customer Care, FREEPOST, PO Box 740, Barnsley, S73 0ZJ.
Need to contact us using Braille, audio or large print? No problem, we'll respond to you in the same format.
For media enquiries, visit our media centre
Complaints and the Financial Ombudsman Service
The Post Office Limited is voluntarily covered by the Financial Ombudsman Service for Postal Orders and Bureau de Change services (excluding International payments). This means we formally agree to comply with any decisions the Financial Ombudsman comes to about complaints.