Getting help from Royal Mail
If you’ve got a complaint about a Royal Mail product or service visit the Royal Mail website, where you’ll find details of how to get in touch with them.
Alternatively you can write to them at Freepost RTHT-TRLS-GURE Royal Mail International, PO Box 740, STOKE-ON-TRENT, ST1 5XZ or RLZL-LHZH-JZHT Royal Mail Customer Services, PO Box 740, Plymstock, PLYMOUTH, PL9 7YB.
Other ways to get in touch with us
Complete our complaints form and we’ll do our best to put things right.
Write to us at: FREEPOST POST OFFICE CUSTOMER CARE
Need to contact us using Braille, audio or large print? No problem, we'll respond to you in the same format.
For media enquiries visit our media centre.
Complaints and the Financial Ombudsman Service
The Post Office Limited is voluntarily covered by the Financial Ombudsman Service for Postal Orders and Bureau de Change services (excluding International payments). This means we formally agree to comply with any decisions the Financial Ombudsman comes to about complaints.
Telephone: 0800 0234 567 or 0300 1239 123