Getting help from Royal Mail
If you’ve got an enquiry or you want to complain about a Royal Mail product or service visit the Royal Mail website, where you’ll find details of how to get in touch with them.
You can write to Royal Mail at Freepost ROYAL MAIL CUSTOMER SERVICES
Other ways to get in touch with us
Complete our complaints form and we’ll do our best to put things right.
Write to us at FREEPOST, Post Office Money Customer Care Team BS1 9HY
Need to contact us using Braille, audio or large print? No problem, we'll respond to you in the same format.
For media enquiries visit our media centre.
Complaints and the Financial Ombudsman Service
The Post Office Limited is voluntarily covered by the Financial Ombudsman Service for Postal Orders and Bureau de Change services (excluding International payments). This means we formally agree to comply with any decisions the Financial Ombudsman comes to about complaints.
Telephone: 0800 0234 567 or 0300 1239 123
Online dispute resolution
We always try to resolve any complaint to put things right. However, if you have already contacted us and we have not resolved your complaint to your satisfaction, you may wish to use the European Commission's Online Dispute Resolution service. This is an online portal designed to help consumers who have bought goods or services online to conduct dispute resolution.