Contact us

Got a query, want to give us some feedback or make a complaint about one of our products or services? Here’s how you can find answers and get in touch with us

Getting help from us

Select a product or service from the options below. You’ll either be taken to the FAQs for that product or service, or an enquiry form which you can fill in and submit.

Getting help from Royal Mail

If you’ve got an enquiry or you want to complain about a Royal Mail product or service visit the Royal Mail website, where you’ll find details of how to get in touch with them. 

You can write to Royal Mail at Freepost ROYAL MAIL CUSTOMER SERVICES

Other ways to get in touch with us

Complete our complaints form and we’ll do our best to put things right.

Write to us at FREEPOST, Post Office Money Customer Care Team BS1 9HY

Need to contact us using Braille, audio or large print?  No problem, we'll respond to you in the same format.

For media enquiries visit our media centre.

Complaints and the Financial Ombudsman Service

The Post Office Limited is voluntarily covered by the Financial Ombudsman Service for Postal Orders and Bureau de Change services (excluding International payments). This means we formally agree to comply with any decisions the Financial Ombudsman comes to about complaints.

Telephone: 0800 0234 567 or 0300 1239 123

Online dispute resolution

We always try to resolve any complaint to put things right. However, if you have already contacted us and we have not resolved your complaint to your satisfaction, you may wish to use the European Commission's Online Dispute Resolution service. This is an online portal designed to help consumers who have bought goods or services online to conduct dispute resolution.

Call charges

0330 & 0345: Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.

Can we help?

For general enquiries, complaints or feedback, call:

0345 611 2970 8.15am-6pm, Mon-Fri
8.30am-2pm, Sat
Closed Sun and bank holidays

Alternatively Textphone us:

0345 722 3355

Welsh speakers, call:

0330 123 0389