Getting help from Royal Mail
If you’ve got an enquiry or you want to complain about a Royal Mail product or service visit the Royal Mail website, where you’ll find details of how to get in touch with them.
You can write to Royal Mail at Freepost ROYAL MAIL CUSTOMER SERVICES
For general enquiries, complaints or feedback, call:
034 5611 2970
8:15am - 6pm, Mon - Fri
8:30am - 2pm, Sat
Closed Sun and bank holidays
Alternatively Textphone us: 034 5722 3355
Welsh speakers, call: 033 0123 0389
Other ways to get in touch with us
Complete our complaints form and we’ll do our best to put things right.
Write to us at:
Post Office Money Savings
PO Box 87, Armagh
BT 61 0BN
Tel: 0345 602 3409
Need to contact us using Braille, audio or large print? No problem, we'll respond to you in the same format.
For media enquiries visit our media centre.
Complaints and the Financial Ombudsman Service
The Post Office Limited is voluntarily covered by the Financial Ombudsman Service for Postal Orders and Bureau de Change services (excluding International payments). This means we formally agree to comply with any decisions the Financial Ombudsman comes to about complaints.
You can contact them by writing to:
The Financial Ombudsman Service
Phone: 0300 123 9123
Online dispute resolution
We always try to resolve any complaint to put things right. However, if you have already contacted us and we have not resolved your complaint to your satisfaction, you may wish to use the European Commission's Online Dispute Resolution service. This is an online portal designed to help consumers who have bought goods or services online to conduct dispute resolution.