We’re committed to providing websites that are usable and accessible, practical, helpful and available to people of all abilities.

Complying with the British Standards Institution

Our goal is to conform to British Standard (BS) 8878 Web Accessibility Code of Practice from the British Standards Institution (BSI). In accordance with BS8878, you’ll find our organisational accessibility goals on this page.

BS8878 three experience levels

It’s our aim to deliver on all these levels and more:

  • Technically accessible: e.g. is it technically possible for users to access the information or perform the steps needed to accomplish the task?
  • Usable: e.g. are users able to effectively and efficiently complete tasks?
  • Satisfying/enjoyable: e.g. are users satisfied with the experience; is the experience enjoyable, if it is supposed to be?

Our accessibility goals

  • Engage with disabled people, understand their requirements, and incorporate those requirements into website scoping and planning
  • Meet Level AA of the Web Content Accessibility Guidelines 2.0 as a minimum, and Level AAA wherever possible
  • Conduct formal and informal accessibility evaluations against the Web Content Accessibility Guidelines 2.0 throughout development
  • Put in place an ongoing post launch programme of accessibility evaluations and testing with people with disabilities

Responsibility for this policy

Our Head of Digital is Richard Surridge. It’s Richard who is responsible for this policy and its implementation within Post Office and it’s his job to make sure the principles we lay out here are upheld.

But it doesn’t stop there. Each person within Post Office is also responsible for upholding the principles of this policy within their particular areas of operation – think of it as business as usual for us and all our staff.

Outside the web

We continually review the accessibility of all our products as well as access to our branches and are a Gold Card member of the Employers Forum on Disability and an active member of the Business Taskforce on Accessible Technology.

For information about the access and facilities provided by the Post Office™, please visit The Nationwide Access Register at

Our intention has been to create a website that meets the needs of all our customers; whether they’re going on holiday, learning to drive, saving for a house deposit, sending a letter to a loved one or simply pursuing a hobby like fishing. We want the site to feel useful and familiar as well as looking the part. And we want our customers to have confidence that whenever they use it, everything they do will be handled with care.

Understanding our visitors

There are few organisations in the country that have visitors as diverse as we do. We spend a lot of time gathering feedback from both personal and business customers, so that we can understand exactly what matters to them and make sure the Post Office website fulfils all of their needs.

Visitors to our website should be able to

  • Search for and find a Post Office branch
  • Browse by category and find Post Office information and services
  • Find answers to complex questions
  • Find clear, consistent start pages for a range of online Post Office services
  • Submit feedback on their experience of using the website
  • Browse help pages to help them use the site
  • Easily read content in a variety of page layouts

A proportion of older and disabled people use our website and with these people in mind, we’ve developed a site that:

  • Uses clear navigation and signposting of information
  • Offers the ability to change the accessibility settings of their operating system or browser in order to experience the website
  • Offers the ability to use an assistive technology if necessary, e.g. screen readers / screen magnifiers

Website accessibility testing

As well as constructing our site in an accessible manner, we’re committed to testing our website with people with a variety of capabilities and impairments using a range of devices and assistive technology.

As each new feature of our website is added or refined, it will be informally assessed against the target accessibility guidelines and standards and evaluated with a variety of test groups.

Just as the website will continue to evolve and improve in response to feedback and further testing, the steps and decisions outlined in this document will be continually applied and refined.

The Post Office website has been created based on best practice guidelines and standards. As of now, we don’t know of any limitations which will make the website difficult to access for any group of users.

Our website can be viewed on a range of different screen sizes and the size of text can be changed to suit you. We have also included a search facility, sitemap and glossary tips, to help people find information more easily.

It’s our goal to make our website accessible from alternate platforms such as mobile, tablet or IPTV.

We know that older and disabled people use a range of devices, operating systems, browsers and assistive technologies, and we believe people should be able to use The Post Office website without a mouse, and with a range of alternative hardware devices such as sip/puff technology, eye tracking or analogue devices including head/mouth wands.

Making our site work for you

Using your web browser, you can change the size of text on this website. You can also make other helpful changes in your browser, as well as within your computer generally. To find out what else you can do, visit My Web My Way.

The Post Office website will also work on recent versions of Jaws, NVDA, ChromeVox screen readers and basic operating system screen magnifiers, as well as speech recognition software including Dragon Naturally Speaking and native operating system speech packages.

No login will be required to access the general content. Users will need to register to buy products and services. We use Cookies to enhance the experience for all users. You can read more about our Cookie policy

The technology behind it all

The website and the tools used to manage have been created by the Post Office digital team.

The website can be used with Internet Explorer 9+ and the latest versions of Chrome, Firefox and Safari. It’s been built using:

  • Magnolia
  • HTML 5
  • CSS 2/3
  • ARIA 1.0
  • jQuery 1.6.x