Terms of use

Take a look over our Terms of Use for all the details on how our online service works, and what you’re agreeing to by using the site.

Important legal information

By accessing this website you consent to the following Terms of Use. In these Terms of Use 'Post Office' means Post Office Ltd. ‘This website’ includes postoffice.co.uk and any mobile internet site owned and/or operated by a member of Post Office from time to time.

Security and privacy

We at Post Office take the security and privacy of our systems and our customers' data very seriously. We constantly review our systems and data to ensure the best possible service is provided to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will therefore investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

By using this website, you agree to the capture and use of your data in accordance with the terms laid out in the website's Privacy Policy and the customer terms and conditions relevant to the different services hosted on the website. For more information on Privacy Policy.

Exclusions and limitations

The information on this website is provided on an ‘as is’ basis. To the fullest extent permitted by law, it:

(a) excludes all representations and warranties relating to this website and its contents, including in relation to any inaccuracies or omissions in this website; and

(b) excludes all liability for loss or damage arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised Post Office of the possibility of such potential loss) and indirect, consequential and incidental damages.

Content changes and accuracy of information

Post Office may make changes to the contents of this website, including to the descriptions and prices of goods and services advertised, at any time and without notice. Personalisation of the site based on user activity and preferences may change the appearance and contents of this website at any time.

Some information on this website is taken from sources external to Post Office or is of a type that changes frequently. In particular, you should confirm offline the accuracy and currency of information about prices, compensation limits and conditions, delivery times, packaging requirements, posting restrictions and prohibitions and conditions of posting in countries outside the United Kingdom before relying on it. Post Office does not necessarily share the opinions expressed or endorse the material appearing in external content published by it on this website.

Trademark and copyright notices

Post Office and the Post Office logo are registered trademarks of Post Office Limited.

The names of Post Office goods and services featured on this website are trademarks of Post Office Limited or its related companies. All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets) and all other material on this website are copyright Post Office Limited or their related companies or their licensors.

Contracts

Nothing on this website constitutes an offer by Post Office to sell any goods or services. Subject to the customer terms and conditions of the relevant service, no contract will be formed until your order or application has been acknowledged and accepted by Post Office.

Cancellation of registration

Post Office may cancel your registration for this website or any service hosted on it if you breach these Terms of Use or the customer terms and conditions for any service.

Discussion groups and bulletin boards

Unless otherwise stated, Post Office does not edit or monitor the content of any discussion group or bulletin board hosted on this website. The content of discussion groups and bulletin boards is provided by third parties. Post Office is not the publisher of it. However, Post Office may remove content from any discussion group or bulletin board at its discretion.

Links to this website

You may not create a link to any page of this website without Post Office’s prior written consent. If you do create a link to a page of this website you do so at your own risk, and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

Post Office does not monitor or review the content of other parties' websites that are linked to and from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by Post Office. Post Office is not the publisher of such opinions or material.

Availability of this website and our products and services

Unless otherwise stated, the products and services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom.

Post Office tries to ensure that your use of this website is uninterrupted and information transmitted over it is free of errors. However, due to external factors, this cannot be guaranteed. Access to this website may also be suspended or restricted for a period to allow for repairs, maintenance, or the introduction of new services from time to time. Post Office will try to limit the number and length of such periods as much as possible.

Software

Although Post Office uses reasonable endeavours to ensure that any software made available by it on this website is suitable for downloading, installation and use by third parties, all such software is provided ‘as is’ without any warranty. Specifically, and without limitation, Post Office does not warrant that any such software is virus free, without defects, Year 2000-compliant, compatible with other software or operating systems or suitable for any specific purpose. Post Office accepts no liability for any loss or damage caused by the downloading, installation or use of any such software, and the general exclusions and limitations above apply to such downloading, installation or use. Post Office does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer that cannot be excluded or limited are affected.

Your use of this website

You are responsible for all electronic communications and content sent from your computer and you may use this website for lawful purposes only. You must not use this website in any way that causes, or is likely to cause, the website or access to it to be damaged or interrupted in any way.

You must not use this website for any of the following:

(a) for fraudulent purposes or in connection with a criminal offence;

(b) disseminating any unlawful, harassing, libellous, defamatory, racially offensive, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;

(c) transmitting material containing any form of advertising or promotion for goods and services; or

(d) making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

General

These Terms of Use are governed by the laws of England and Wales. All disputes arising out of your access to this website are subject to the exclusive jurisdiction of the English and Welsh courts. If any of these Terms of Use are deemed invalid or unenforceable for any reason (including, but not limited to, the exclusions and limitations set out above) then the invalid or unenforceable provision will be severed from these Terms of Use and the remaining provisions will continue to apply.

Post Office Limited is a company registered in England and Wales, number 2154540, registered office 148 Old Street, London EC1V 9HQ. VAT registration number: [GB172670502]

Can we help?

For general enquiries, call:

0345 611 2970

Mon-Fri, 8.15am-6pm

Sat, 8.30am-2pm