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Contact us
If you have an enquiry, some feedback or want to make a complaint about a Post Office® product or service you can get in touch with us in several ways.
Need help?
If you have a question or enquiry about a product or service our FAQs may help. Select a product or service from the options below and click ‘Go’. If the information doesn't answer your question you can tell us by answering ‘No’ to the ‘Did this help?’ question and completing our enquiry form.
Unhappy?
If your complaint relates to a Royal Mail product or service, such as sending or receiving mail, please go to royalmail.com for options on how to get in touch.
Alternatively, if your complaint relates to a Post Office product or service, please complete our complaints form to tell us about it.
Alternatively, if your complaint relates to a Post Office product or service, please complete our complaints form to tell us about it.
Other ways to contact us:
- Textphone users please call 08457 22 33 55.
- For Welsh call 08457 46 84 69.
*Please be aware that your call may be recorded for quality and training purposes.
Write to us at:
Post Office® Customer Care
FREEPOST
PO Box 740
Barnsley
S73 0ZJ
You can also contact us using alternative formats such as Braille, audio or large print. For customers who choose to do this, we will respond in the same format.
Financial Ombudsman Service
Post Office Limited is voluntarily covered by the Financial Ombudsman Service for Postal Orders and Bureau de Change services (excluding Post Office® International Payments).
Media
For all the latest press releases on the Royal Mail Group, including the Post Office®, view our news and updates section.