FAQs - Post OfficeŽ general questions

We aim to deal directly and honestly with you, securing your loyalty and trust by providing outstanding choice, value and service for over 360 years.

  1. How can I find my nearest Post OfficeŽ branch?
  2. What are the opening hours for my local Post OfficeŽ?
  3. I want to find out about job vacancies within the Royal Mail Group (including Post OfficeŽ).
  4. Why do you limit the number of postcode/address searches I can carry out to 15?
  5. What payment methods does the Post OfficeŽ accept?
  6. There is damage to my post box - who do I tell?
  7. How can I send feedback or a complaint about Post OfficeŽ products, services or employees?
  8. Who can I contact if I have a technical problem with this website?
 
  1.  

    How can I find my nearest Post OfficeŽ branch?

    Our branch locator tool will help locate your nearest branch. Enter your postcode or town, and if required choose a service from the drop down list. Your nearest branch, with map and directions will be shown.


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  2.  

    What are the opening hours for my local Post OfficeŽ?

    Use our branch locator tool, and enter your postcode or town. The opening hours can be found by viewing the details for a specific branch.


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  3.  

    I want to find out about job vacancies within the Royal Mail Group (including Post OfficeŽ).

    See what current opportunities we have within the Royal Mail Group (Post OfficeŽ, Royal Mail™, Parcelforce Worldwide).


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  4.  

    Why do you limit the number of postcode/address searches I can carry out to 15?

    The postcode and address finder is a free service. Putting a limit on the number of searches makes our system efficient and fair for everyone. You can use the service to make up to 15 searches a day. If you need more than 15 look-ups in 24 hours, there are other useful products to help you. Visit our Address Data Products page, (link opens in a new window), for more information or call 0845 603 9038.


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  5.  

    What payment methods does the Post OfficeŽ accept?

    In branch: we accept cash, cheques and all major credit/debit cards.

    Online or call centres: we accept all major credit/debits cards. Please note: we do not accept VISA Electron as a method of payment.


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  6.  

    There is damage to my post box - who do I tell?

    Please contact our customer service advisors on 08457 740 740 or email us.

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  7.  

    How can I send feedback or a complaint about Post OfficeŽ products, services or employees?

    There are several ways you can contact us depending on the nature of your comment or complaint. Find out which is most suitable for you.


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  8.  

    Who can I contact if I have a technical problem with this website?

    Please phone our website helpline on 0845 606 0406.

    Opening hours: 8.00am - 6.00pm Monday to Friday. Closed weekends and Bank Holidays.


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