If you need to make a complaint, please contact us and we will do everything we can to resolve your complaint as soon as possible, but please allow up to 5 working days for a reply.
Please contact us on 0800 169 7500. Calls to 0800 numbers are normally free from UK landlines and mobile phones. Calls may be monitored or recorded for training and compliance purposes. Our Customer Call Centre is UK based and open from 9am-7pm weekdays and 9am-1pm on Saturdays. Alternatively, you can write to us at:
Post Office Money Savings
PO Box 5179,
When we first write to you, a summary of the procedures used when resolving your complaint will be sent to you. A copy of these procedures is also available on request.
If you are not satisfied with the response you have received, the Financial Ombudsman Service may be able to help. They are independent and can help resolve disputes between firms and their customers.
You can contact them by writing to:
The Financial Ombudsman Service
Phone: 0300 123 9123
0800: All calls to 0800 numbers are free of charge whether made from a landline or mobile phone. Calls may be monitored or recorded for training and compliance purposes. Open from 9am -7pm weekdays and 9am -1pm on Saturdays.
0345: Calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages