First of all, we hope you never have reason to find a complaint with your Growth Bond account.
However if you do need to talk to us, please don’t hesitate to call us on 0345 602 3409 to speak to one of our Customer Service representatives. Our lines are open 8.00am a– 10.00pm weekdays, 8.00am – 6.00pm Saturday and 10.00am – 5.00pm Sunday and Bank Holidays.
Or write to us at:
Post Office Money Customer Care Team
We will do all we can to sort out your enquiry or complaint as soon as possible. Please allow up to 5 working days to receive a reply.
If you have made a complaint but are still not satisfied with the response you have received, the Financial Ombudsman Service may be of assistance. They are independent and can help to resolve disputes between banks and their customers:
Harbour Exchange Square
Phone: 08000 234 567 or +44 207 964 0500