Online Saver

  • Easy access: to your savings whenever you need them
  • Choose annual or monthly interest

Post Office Money® Online Saver is provided by
Bank of Ireland UK.

Online Saver Rates

1.00%gross/AER variable for the first 12 months.
After 12 months this reverts to 0.35% gross/AER variable.

Monthly interest available, see below.

Drawing on a plant growing in soil

Online Saver

Post Office Money ISAs are provided by OneFamily. Savings in Post Office Money cash ISAs are deposited with Bank of Ireland UK. All other Post Office Money savings accounts are provided by Bank of Ireland UK.

Is this right for you?

Our Online Saver may be right for you if you:

  • Are happy to manage your account online without having to telephone or visit a branch
  • Need flexibility to access your savings day or night
  • Are looking for a choice of either monthly or annual interest payments


Our Online Saver may not be right for you if:

  • You prefer to manage your account by phone or in person
  • If you'd prefer to put your money away for a fixed period for a guaranteed return


Online Saver interest rates

Annual option1.00% gross/AER variable. Rate includes a 0.65% gross fixed rate bonus for 12 months from account opening. After 12 months the rate will revert to our underlying rate, currently 0.35% gross/AER variable. Interest is calculated daily and will be paid annually in March.

Monthly option0.99% gross/1.00% AER variable. Rate includes a 0.64% gross fixed rate bonus for 12 months from account opening. After 12 months the rate will revert to our underlying rate, currently 0.34% gross/0.35% AER variable.

For help with key terms used, please see the Definitions tab.

How it works

Manage your savings online 24/7 with Post Office Money Online Saver

Variable interest rates apply to your savings – these are calculated daily. You can choose to get your interest paid annually or monthly. If you choose annually, your account will be paid in March of that year. If you choose monthly, you’ll receive interest in your account on the first business day of each month.

You’ll benefit from a bonus rate in the first 12 months of your account, which then reverts to an underlying rate.

Withdrawals

You’re in complete control over when you’d like to take your money out. There are no limits to the number of withdrawals you can make and no penalties or notice periods. Simply log in to your account and follow the instructions of how to transfer to your nominated account.

Deposits

Make as many deposits as you like. Just log in to your account and follow the instructions to transfer money from your account, debit card or another eligible Post Office Money savings account.

Are you eligible?

Post Office Money Online Saver is open to anyone aged 18 or over and a UK resident for tax purposes. Usually we can open your account quickly but you might be asked to provide ID and some documentation.

Please note: you can only hold one individual Online Saver account and one joint Online Saver account at any one time.

Technical Support

Our banking support team will be able to help with any technical questions you might have. Call them on 0345 600 5580 (between 8am-10pm weekdays, 8am-6pm Saturdays and 10am-5pm Sundays) please remember that this is an online account.

Summary Box

Summary Box

Key product information for our Online Saver Savings Account

Account name Online Saver (Issue 21)
Interest rates (AERs)

If interest is paid annually:
1.00% gross/AER variable. Rate includes a 0.65% gross fixed rate bonus for 12 months from account opening. After 12 months the rate will revert to our underlying rate, currently 0.35% gross/AER variable. Interest is calculated daily and will be paid annually in March.

If interest is paid monthly:
0.99% gross/1.00% AER variable. Rate includes a 0.64% gross fixed rate bonus for 12 months from account opening. After 12 months the rate will revert to our underlying rate, currently 0.34% gross/0.35% AER variable. Interest is calculated daily and will be paid on the first business day of each month.

Tax status Interest will be paid gross, without the deduction of income tax. 
Conditions for bonus payment None
Withdrawals arrangement No notice period. All withdrawals are sent by electronic payment to your nominated account.
Access Online access only, no access via branch or phone.

 

FAQs

Answers to some of your most common questions

How do you verify my personal details?

By law we are required to have adequate proof of your identity and address before opening your account. Usually we will be able to verify your identity and address online using a variety of sources, including searches using public information bodies. In some cases, we might ask you for further documentation. If you are an existing customer, there are various reasons why we must reconfirm your identity and address, you may have moved address since you last opened an account or you currently have no active accounts, for example.

Why do I need to supply information about my current account and agree to a Direct Debit mandate?

We set up a Direct Debit so that you can transfer money between your nominated current account and Online saver whenever you choose using our online banking service. The system is safe and secure. You are in complete control of any transfers between the accounts.

What documents will you need to see before accepting my application?

The two lists below are the documentation you can provide.

We have to see a different document from each list. The two documents must be from different organisations.
How to submit your documents to us:

Either take your identity documents into a Post Office branch for certification, free of charge or send your documents by post. However, we strongly recommend that you avoid sending your original documents by post, for security reasons.

In branch:

Hand your completed form, along with your original documents to a member of staff at any Post Office branch. They will record the details of your documents and return them to you, free of charge.

By post:

Send certified copies of the documents you have selected. If you choose this option you must make sure that the copies have been “Certified Original Sighted” with the certification signed and dated and stamped by a Solicitor, Accountant, Bank Official, or at your local Post Office Money offering the passport checking service.

You can locate Post Office  branches offering the passport checking service by

  • calling our customer service centre on 0800 169 7500 or
  • online at www.postoffice.co.uk, simply click on the branch locator link and select 'passport checking service' from the list

 

OR

Send us the original documents you have selected. We recommend that passports and driving licences are always sent by registered post.

List A

  • current valid UK/EU signed passport (not more than 10 years old)
  • current full UK/EU photo card driving licence (not more than 10 years old)
  • current full UK driving licence (old style) (not more than 51 years old)
  • correspondence from DWP / benefits agency eg pension / allowance benefit – dated within the last 13 months and showing your full name
  • EU National Identity Card (photographic)
  • tax Coding notice/assessment – dated within the last 13 months

 

List B

  • Utility bill – e.g. gas, electricity, water telephone (not mobile) – dated within the last 6 months
  • Bank / building society / mortgage / credit union / credit card statement – dated within the last 6 months
  • Current full UK / EU photo card driving licence (not more than 10 years old)
  • Current full old-style UK driving licence (paper version, not more than 51 years old)
  • Local Authority Correspondence (e.g. rates / council tax) – valid for this year
  • Correspondence from the DWP / benefits agency – dated within the last 13 months
  • HM Revenue & Customs / Revenue Commissioners correspondence – e.g. tax coding notice (P60s and P45s are not acceptable) – dated within the last 13 months

 

Please note if we do not receive suitable documentation within 28 days of your application it will be cancelled and you will need to start the application process again.

Can I have more than one Post Office Money Online Saver?

You can only hold one sole Online Saver account and one joint Online Saver account. However, you can open as many Online Bonds as you wish.

Can I apply under a power of attorney?

A power of attorney will normally allow you to open or operate an account on behalf of another person.
We cannot provide any assistance on acquiring a power of attorney. Please contact your legal adviser about this.
To apply for a Post Office Money Online Saver under a power of attorney, you'll need to provide your own details and the Donor’s personal details too.
This includes:

  • full name and address
  • date of birth
  • telephone number
  • occupation
  • bank details (donor only)
  • email address
  • mother’s maiden name
  • place of birth
  • country of residence (for tax purposes)
  • nationality

You'll also need to provide:

  • an original or certified copy of the complete Power of Attorney document
  • a note of the reason for granting the Power of Attorney
  • any further identification documents we've requested

Please note we will not agree to give anyone else authority over your account except under an Enduring Power of Attorney or a Property and Financial Affairs Lasting Power of Attorney that is registered with the Court of Protection. Only in exceptional circumstances will we accept unregistered forms of attorney or other third party authorities to operate the account. To open a Post Office Money Online Saver or take over the management of an existing account under a Power of Attorney, download and complete the Power of Attorney form (PDF, 108KB)

What happens if I change my mind?

If you are unhappy about your choice of account you must within 14 days of the date that you receive notification of your account being opened call us on 0345 602 3409 and we will help you switch to another of our accounts or we will give you all your money back with any interest it has earned. If you do not exercise your right to cancel, your account will continue. Call costs may vary depending on your provider.

How do I log in?

To log in visit www.postoffice.co.uk/money and click the log in link at the top of the page. From the drop down list select Savings. This will take you to our secure log-in page:

  • enter your User ID
  • enter your date of birth in the format requested
  • click the Submit button
  • enter the requested digits of your 6 digit security number Click the Submit button and you will be logged in

Logging in for the first time
The first time you log in you will see our guide to using our Telephone and Internet Service. Please read it and, if you accept it, click on the Agree button at the bottom of the screen. Please do not close the page at this stage without selecting one of the options.

Can I change my 6 digit security number to something more memorable?

Yes, you can change your 6 digit security number to something more memorable. To do this:
1.    Log in to the online banking service.
2.    Under Savings Account Management select ‘Change security number’.
3.    Follow the on-screen instructions.

When choosing your PIN please make it memorable to you but do not make it easy to guess, i.e. do not use your date of birth, the same numbers, e.g. 111111 or a sequence of numbers, e.g. 123456.

How many chances do I have to enter my Post Office Money 6 digit security number?

You have 3 chances to enter your 6 digit security number. If you enter the number incorrectly 3 times, then you will need to call the Customer Service Centre on 0345 602 3409 and we will post you a new security number.

I have lost / forgotten my User ID or 6 digit security number – what do I do?

Please call us on 0345 602 3409. We will reissue you with your User ID and/or 6 digit security number. We will do this by post to the address registered with us. Your User ID and/or new 6 digit security number will arrive separately within 4 working days.

I’ve been locked out of my account – what do I do?

Call us on 0345 602 3409. We will reissue you with your User ID and/or 6 digit security number. We will do this by post to the address registered with us. Your User ID and/or new 6 digit security number will arrive separately within 4 working days.

When are deposits in my Post Office Money Online Saver available for withdrawal?

If you made an initial deposit by cheque, you will be able to withdraw against this cheque 5 business days after we receive it (we begin the clearing process the day after we receive your cheque).
Direct Debit deposits can be withdrawn against 3 business days after the money reaches your Online saver account. Debit card deposits can be withdrawn against as soon as the money reaches your Online Saver.
Deposits made by transfer from an eligible savings account are available for withdrawal immediately.

How long does it take for withdrawals from my Post Office Money Online Saver to reach my nominated current account?

It normally takes 1 business day for withdrawals to reach your nominated current account.

Will I receive statements for my Post Office Money Online Saver?

You’ll benefit from a quarterly eStatement (when you make a deposit or withdrawal in that quarter) and an annual eTax Certificate.  We’ll email you when these are available to view in the online bank.

How do I update the personal details that you hold for me?

You can update your email address, phone numbers and postal address using our online banking service. To do so:

  1. Log in to our online banking service.
  2. Under Savings Account Management, select Amend Personal Details.
  3. Follow the on-screen instructions.

We will update your email address and phone number instantly. To change your postal address you will be prompted to print off a form, which you will need to sign, date and post to us. For your security, when you change your address you will not be able to make any deposits or withdrawals for 5 business days.
If you wish to change your name, please write to us with your new details, providing evidence (i.e. copy of your marriage certificate) at:

Post Office Money Savings
PO Box 87
Armagh
BT61 0BN

Please note if you did not provide a copy of your signature during the account opening process you will need to complete a Signature Mandate at the same time – simply follow the on-screen instructions to do this.

How do I add a/change an existing nickname for my Post Office Money Online Saver?

To help you manage your savings you can add a nickname to your account, for example, “money for wedding”. To do this:

  1. Under Savings Account Management select Other.
  2. Select Change account nickname.
  3. Follow the onscreen instructions.

How do I close my Post Office Money Online Saver?

Please send us a letter confirming you wish to close your account. We will send the final balance, together with any accrued interest, to your nominated account. If you wish to close your account please print off your online statements beforehand.

What happens if I die?

For accounts held in your sole name, we will close the account and pay the balance of the account, together with any interest accrued up to the date of withdrawal, to your personal representatives. For joint accounts the account can continue in the names of the deceased and surviving account holders if the surviving account holder requests or agrees to this.

What is a nominated account?

A nominated account is a current account that we link to your savings account so you can transfer money safely and securely whenever you like. It should be a UK personal bank or building society account in your name(s) that accepts Direct Debits.

Can I use a joint current account as my nominated account?

For sole Online Saver accounts: Yes – your nominated current account can be either a sole or a joint account (to which you are a party).
For joint Online Saver accounts: Your nominated current account must be a joint account in the same names as your Online Saver account.

Can I change my nominated account?

Yes:
1.    Once your account is open, log in to our online banking service.
2.    Under Savings Account Management select Change nominated Account.
3.    Follow the on-screen instructions.

 

If you are unsure which account number or sort code to use, please contact your bank or building society.

If you change your nominated account you will need to set up a new Direct Debit mandate with your new bank account. This will take up to 8 business days.
You can also change your nominated account by downloading the Direct Debit mandate, (PDF, 195KB) and sending it to us at:

Post Office Money Savings
PO Box 87
Armagh
BT61 0BN

How do I make a complaint?

If you have a complaint, we want to know. Please contact our Customer Service Centre on 0345 602 3409 or write to us at:

FREEPOST,
Post Office Money Customer Care Team
BSI 9HY

If you have made a complaint but are not satisfied with the response, the Financial Ombudsman Service may be able to help. You can visit their website or write to them at:

Exchange Tower
Harbour Exchange Square
London
E14 9SR

Phone: 08000 234 567

Email: complaint.info@financial-ombudsman.org.uk

Website: financial-ombudsman.org.uk

How is interest calculated?

We calculate interest daily on the total balance in your account at the end of the day at the relevant gross rate (if you meet our minimum balance criteria).

When is interest paid?

Your interest can be paid monthly or annually. You choose this when you open your account.

  • annual interest is paid between 20th and 25th March each year
  • monthly interest is paid on the first Business Day of each month

Please note you cannot change your interest frequency once your account has been opened.

Do I pay tax on the Interest I receive?

Interest is paid gross, without the deduction of income tax.

Will you provide me with a Tax Certificate?

Yes, you'll receive an eTax Certificate each year. We’ll email you when this is available to view in the online bank – this will typically be between May and June. An annual Tax Certificate details the amount of gross interest earned, income tax deducted and net amount credited to your account. You can also find these details in your account statement and view them online under transaction history.

Definitions

Definitions

0345: Calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages.

AER: AER stands for Annual Equivalent Rate and illustrates what the interest rate would be if interest was paid and compounded once each year.

Gross: Gross rates are variable and do not take into account deductions of income tax.

Nominated account: A nominated account is a current account that we link to your savings account so that you can transfer money between accounts safely and securely whenever you like. It should be a UK personal bank or building society account in your name(s) that accepts Direct Debits.

Prevailing rate: The current rate of Interest.

Variable: A variable rate of interest can go up or down throughout the lifetime of a savings account.

Online application is fast and secure.

Other Post Office Money Savings Accounts you might be interested in

Post Office Money Instant Saver and Reward Saver are provided by Bank of Ireland UK.

Instant Saver

Key features:

  • Access online, in branch, by phone, ATM or post
  • Open with just £500: top-up whenever you choose

FIND OUT MORE

Reward Saver

Key features:

  • Free withdrawals with 30 days' notice
  • Choose annual or monthly interest payments

FIND OUT MORE

Small print

Rates correct as at 10th June 2016.

About Post Office

Bank of Ireland UK is a trading name of Bank of Ireland (UK) plc which is registered in England and Wales (No. 07022885). Registered office: Bow Bells House. 1 Bread Street, London, EC4M 9BE.

Post Office Limited is registered in England and Wales. Registered number 2154540. Registered office: Finsbury Dials, 20 Finsbury Street, London, EC2Y 9AQ. Post Office Money and the Post Office Money logo are registered trademarks of Post Office Limited.

The Post Office Online Saver is currently unavailable

Unfortunately the Post Office Online Saver is currently unavailable. Please check back again frequently to learn more or apply.

If you are an existing customer, please login to your account to see our latest offers.

Give us a call

For ISA queries:

0800 169 7500 9:00am-7:00pm, Mon-Fri
9:00am-1:00pm, Sat
Closed Sunday and Bank Holidays

All other savings accounts:

0800 169 7500 8:00am-10:00pm, Mon-Fri
8:00am-6:00pm, Sat
10:00am-5:00pm Sunday and Bank Holidays

Important Information