Car insurance

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What to do when you claim. If you’re in an accident

 
  • don’t drive away - stop and make sure no harm has been caused
  • take the name, address and number of anyone involved, including witnesses
  • show your Certificate of Motor Insurance to anyone involved in the accident or the police
  • don’t admit blame or liability, or offer to pay for any injury or damage caused
  • sketch the accident scene and show all vehicles and people involved, including witnesses
  • use your camera phone to take pictures of the scene

And call us as soon as possible on 0845 073 1005*


Making a claim

 

Call the claims helpline on 0845 073 1005* any time day or night.

Our expert advisers will sort out your claim with the minimum of fuss in the shortest possible time.

You will need to have the following to hand:

  • your insurance policy number
  • Police Crime Number (if necessary)
  • your full name and address
  • details of any third parties involved
  • details of the accident
  • witness information (if applicable)

*Calls may be monitored and used for training purposes


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 0845 0731 005