If you need to make a claim, call our 24/7 Claims Line on 0845 602 5279
You'll be sent a form to complete and send back to us, together with evidence supporting your claim. We'll get back to you within 5 working days. We aim to make settling a claim as easy and as fair as possible.
If you need emergency medical assistance while you’re away call +44 23 8064 4633:
Make sure you get a medical report from the doctor who provided you with treatment.
It may be more convenient for you to pay smaller costs and claim afterwards. If you pay for the treatment yourself, keep the receipts.
More information about making a claim is in the full Basic, Classic or Premium policy wording.
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You can buy travel insurance by calling free on 0800 294 2292 or by going into a Post Office. It's temporarily not available online though, for which we apologise, and it will be back soon.