If your complaint relates to the sales literature, the way in which your policy was sold to you over the telephone or online, the Medical Screening Service or regarding the information about your policy, please telephone 0330 123 1382 or write to:
Post Office Travel Insurance
368 Alexander Parade
Any written correspondence should be headed 'COMPLAINT' and you should include copies of supporting material. If your complaint relates to a claim, or assistance you received whilst travelling, please email firstname.lastname@example.org or write to:
We will aim to provide you with a full response within four weeks of the date we receive your complaint and our response will be our final decision based on the evidence presented. If for any reason there is a delay in completing our investigations, we will explain why and tell you when we hope to reach a decision.
In any event, should you remain dissatisfied or fail to receive a final answer within eight weeks of us receiving your complaint, you may have the right to refer your complaint to an independent authority for consideration. That authority is the Financial Ombudsman Service (FOS) at:
Harbour Exchange Square
Telephone: 0800 0234 567 or 0300 1239 123
Please note that if you wish to refer this matter to the FOS you must do so within 6 months of our final decision. You must have completed the above procedure before the FOS will consider your case.