Royal Mail Special Delivery Guaranteed™



Urgent or Valuable parcel to send?
You can be sure your urgent, valuable or important items will arrive safely either before 9am or 1pm - Guaranteed, or your money back.

Key benefits

  • If you sell online, impress your customers by getting their parcel to them the next day
  • Secure network for an even safer delivery
  • Track & Trace: from the moment your parcel leaves your hands to the moment it arrives at its destination

You can also benefit from:

  • Signed for: view the signature online or via your mobile, just 10 minutes after your item is delivered
  • Money back if it's not delivered on time, you’ll get your money back

Choose when you want your items delivered with Special Delivery Guaranteed™ by choosing either Special Delivery Guaranteed by 1pm™, or Special Delivery Guaranteed by 9am™!

Can’t decide? Here are some more benefits of choosing Special Delivery Guaranteed:

  Royal Mail Special Delivery Guaranteed by 9am
Prices inclusive of VAT at the standard rate
Royal Mail Special Delivery Guaranteed by 1pm
VAT at the standard rate will be applied when purchased with Guaranteed Saturday Delivery / Consequential Loss (For an additional Fee)
Delivery Time Guaranteed by 9am Guaranteed by 1pm
Prices

Start from £18.18

Start from £6.40
With Guaranteed Saturday Delivery Start from £21.18 Start from £10.68
Tracking Online or via your mobile Yes Yes
Proof of Delivery View Signature online or via your mobile View Signature online or via your mobile
Compensation Cover Up to £50 Up to £500
Consequential Loss (for an additional fee) Up to £10,000 Up to £10,000
Increased Compensation available? Up to £2,500 Up to £2,500
Secure Network Yes Yes
Refund if delivery time missed? Yes - Full refund available* Yes - Full refund
Coverage 98% of the UK. See the Coverage tab for more info Restrictions apply. See coverage tab for more info

*Royal Mail guarantees delivery by 9am to more than 98% of all UK addresses depending on the service selected. By 9am delivery is subject to recipient availability. Conditions apply.

**On time delivery or your money back. Conditions apply.
royalmail.com/special-delivery

Send a parcel up to 2kg with Special Delivery Guaranteed by 9am™ or up to 20kg with Special Delivery Guaranteed by 1pm (restrictions apply).

Sending a Heavier or larger item?
If your item weighs more than 20kg and you’d like it tracked or your item is larger than 61cmx46cmx46cm you can send it with Parcelforce Worldwide.

Find out more about sending a letter or large letter using Special Delivery Guaranteed by 1pm™ or Special Delivery Guaranteed by 9am™.

What if your item gets lost or damaged?

Royal Mail Special Delivery Guaranteed has consistently excellent quality of service but for the rare occasions when something goes wrong you’ll receive compensation if your item gets lost or damaged. You’ll need to provide your Certificate of posting and proof of value of the item sent, so make sure you pick this up when you post your item. Learn more by visiting the Royal Mail Help and Support pages.

Urgent or Valuable parcel to send?
You can be sure your urgent, valuable or important items will arrive safely either before 9am or 1pm - Guaranteed, or your money back.

Key benefits

  • If you sell online, impress your customers by getting their parcel to them the next day
  • Secure network for an even safer delivery
  • Track & Trace: from the moment your parcel leaves your hands to the moment it arrives at its destination

You can also benefit from:

  • Signed for: view the signature online or via your mobile, just 10 minutes after your item is delivered
  • Money back if it's not delivered on time, you’ll get your money back

Choose when you want your items delivered with Special Delivery Guaranteed™ by choosing either Special Delivery Guaranteed by 1pm™, or Special Delivery Guaranteed by 9am™!

Can’t decide? Here are some more benefits of choosing Special Delivery Guaranteed:

  Royal Mail Special Delivery Guaranteed by 9am
Prices inclusive of VAT at the standard rate
Royal Mail Special
Delivery Guaranteed by 1pm
VAT at the standard rate will be applied when purchased with Guaranteed Saturday Delivery / Consequential  Loss (For an additional Fee)
Delivery Time Guaranteed by 9am Guaranteed by 1pm
Prices

Start from £18.18

Start from £6.40
With Guaranteed Saturday Delivery Start from £21.18 Start from £10.68
Tracking Online or via your mobile Yes Yes
Proof of Delivery View Signature online or via your mobile View Signature online or via your mobile
Compensation Cover Up to £50 Up to £500
Consequential  Loss (for an additional fee) Up to £10,000 Up to £10,000
Increased Compensation available? Up to £2,500 Up to £2,500
Secure Network Yes Yes
Refund if delivery time missed? Yes - Full refund available* Yes - Full refund
Coverage 98% of the UK. See the Coverage tab for more info Restrictions apply. See coverage tab for more info

*Royal Mail guarantees delivery by 9am to more than 98% of all UK addresses depending on the service selected. By 9am delivery is subject to recipient availability. Conditions apply.

**On time delivery or your money back. Conditions apply.
royalmail.com/special-delivery

Send a parcel up to 2kg with Special Delivery Guaranteed by 9am™ or up to 20kg with Special Delivery Guaranteed by 1pm (restrictions apply).

Sending a Heavier or larger item?
If your item weighs more than 20kg and you’d like it tracked or your item is larger than 61cmx46cmx46cm you can send it with Parcelforce Worldwide.

Find out more about sending a letter or large letter using Special Delivery Guaranteed by 1pm™ or Special Delivery Guaranteed by 9am™.

What if your item gets lost or damaged?

Royal Mail Special Delivery Guaranteed has consistently excellent quality of service but for the rare occasions when something goes wrong you’ll receive compensation if your item gets lost or damaged. You’ll need to provide your Certificate of posting and proof of value of the item sent, so make sure you pick this up when you post your item. Learn more by visiting the Royal Mail Help and Support pages.



Royal Mail Special Delivery Guaranteed by 9am™ prices

 Weight not over Stamps/Smartstamp
Compensation for loss or damage
Up to £50  Up to £1,000 Up to £2,500
100g £18.18 £20.38 £23.88
500g £20.52 £22.72 £26.22
1kg £22.26 £24.46 £27.96
2kg £26.94 £29.14 £32.64

All prices include VAT at the standard rate.

Royal Mail Special Delivery Guaranteed by 1pm™ prices

 Weight not over Stamps/Smartstamp
Compensation for loss or damage
Up to £500 Up to £1,000 Up to £2,500
100g £6.40 £7.40 £9.40
500g £7.15 £8.15 £10.15
1kg £8.45 £9.45 £11.45
2kg £11.00 £12.00 £14.00
10kg £26.60 £27.60 £29.60
20kg £41.20 £42.20 £44.20

Prices in this table are exempt from VAT.

Royal Mail Special Delivery Guaranteed by 1pm™ with guaranteed Saturday delivery prices

 Weight not over Stamps/Smartstamp
Compensation for loss or damage
Up to £500 Up to £1,000 Up to £2,500
100g £10.68 £11.88 £14.28
500g £11.58 £12.78 £15.18
1kg £13.14 £14.34 £16.74
2kg £16.20 £17.40 £19.80
10kg £34.92 £36.12 £38.52
20kg £52.44 £53.64
£54.60
£54.60
£54.60
£54.60
£56.04

All prices include VAT at the standard rate.



Royal Mail Special Delivery Guaranteed by 1pm™ guarantees delivery to most UK addresses by 1pm the next working day. In fact, Royal Mail will refund your money if they are unable to deliver before 1pm the next working day.

However, some places take a little longer to get to. In these cases delivery is guaranteed within three working days by 5.30pm. Royal Mail Special Delivery Guaranteed by 1pm™ cannot be used when sending an item to an Admail address.

Royal Mail Special Delivery Guaranteed by 9am™
Delivers across the UK, but some remote areas are exempt from the delivery guarantee. The following tables detail the postcodes where Royal Mail cannot confirm your item will arrive by 9.00am the next working day.

Delivered by 5.30pm the next working day in the following postcode areas

Mainland postcode Area
AB30-56 Aberdeen
IV21-28, 40, 52, 54 Inverness
KW1-14 Orkney
PA28-38 Argyll
PH15, 17-26  
PH31-40 Perthshire
PH49 Ballachulish
PH50 Kinlochleven
Island postcodes Area
GY9 Alderney (Channel Islands)
HS1 Stornoway (Lewis)
HS3 Harris
HS4 Scalpay
HS5 Leverburgh
HS6 N Uist
HS7 Benbecula
HS8 S Uist
HS9 Castlebay (Barra)
IV41-51, 55-56 Skye
KA27 Arran
KA28 Cumbrae
KW15 Kirkwall Town
KW16 Stromness Town only
PA20 (0&9) Bute
PA41 Gigha
PA42-49 Islay
PA60 Jura
PA77 Tiree
ZE1 Lerwick (Shetlands)

Delivered within two working days by 5.30pm to the following islands

Postcode Area
GY1 Herm only (Channel Islands)
GY9 Sark (Channel Islands)
HS2 Lewis
PA61 Colonsay
PA62-75 Mull
PA78 Coll
ZE2-3 Shetlands

Delivered within three working days by 5.30pm to the following islands

Postcode Area
KW16-17 Orkney
PH30 Corrour
PH41 Mallaig 
PH42 Eigg, Muck
PH43-44 Rhum, Canna

Delivered by 1pm but not 9.00am to the following postcode areas

Postcode Area
AB30-39, 41-45, 51, 53-56 Aberdeen
AB52 Invenurie
BD23 BD24 Mid Yorkshire
BT44, BT53, BT81, BT47,
BT51, BT54, BT94, BT70,
BT93, BT76 & 77 BT35,
BT93, BT94, BT92, BT35,
BT71
Nothern Ireland
DG9 7-9< West of Scotland
HG3 Mid Yorkshire
HS1 Stornoway (Lewis)
HS2 Lewis
HS3 Harris
HS4 Scalpay
HS5 Leverburgh
HS6 N Uist
HS7 Benbecula
HS8 S Uist
HS9 Castlebay (Barra)
IM All (except IM1)
IV All (except IV1)
KA27 Arran
KA28 Cumbrae
KW All
LA18, LA20 Cumbria and Lancs
LD1-6 Chester and North Wales
LN4-6, LN10 South Yorkshire
PA20-49  
PA60 Jura
PA61 Colonsay
PA62-75 Mull
PA76 Iona
PA77 Tiree
PA78 Coll
KW15 Kirkwall Town
KW16 Stromness Town only
PH15-29, 31-40, 45-50 Perthshire
PH30 Corrour
PH41 Mallaig
PH42 Eig and Muck
PH43 Isle of Rum
PH44 Canna
PO30-41 Isle of Wight
PL29 3 Devon and Cornwall
SY25 Chester and North Wales
TR12-13, TR17-20, TR26 Devon and Cornwall
TR21-25 Isle of Scilly
YO41, YO43, YO51, YO60,
YO61, YO62
Mid Yorkshire
ZE1 Lerwick
ZE2-3 Shetlands

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Got important post?

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Can we help?

For general product enquires call Royal Mail:

0345 774 0740

8am-6pm, Mon-Fri

8am-1pm, Sat

Closed Sun and bank holidays

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