Price changes

Keep up to date with our recent price changes for our HomePhone and Broadband services

We’re changing some of our prices from 5th September 2016

Thank you for choosing Post Office. We are very proud of the great value services and first class products we are able to offer you.

As we continually review our services, to keep them the very best, we sometimes have to review our prices. So from 5th September 2016 the cost will be going up for some elements of our HomePhone and Broadband packages - The following price changes will apply from 5th September 2016 as set out below.

Home Phone

  Current Price New Price from 5th September 2016
Line Rental £16/month £16.99/month
Line Rental Saver £168 (equivalent of £14/month) £179.88 (equivalent of £14.99/month)
Evening & Weekend Calls Package £2.50/month No change
Anytime Calls Package £7.00/month No change
Call Connection Charge 15.5p/call 16p/call
UK National & Local Calls (Daytime) 10p/minute No change
UK National & Local Calls (Evening) 1p/minute  10p/minute
UK Mobile Calls 12p/minute 13p/minute

Premium UK Mobile Calls to numbers beginning with the following prefixes:

074181, 074184, 074520, 074521, 074522, 074523, 075203, 078221, 078229, 078920, 078939, 079781, 079782, 079783, 079786, 079787

13.28 - 19.20p/minute 20p/minute
Access Charge (for calls to numbers beginning with 090, 118, 084 & 087 that aren't included in your call package) 9.5p/minute 10p/minute

 

 Broadband

  Current Price New Price from 5th September 2016
Broadband Essential with Home Phone 

(£21/month)
£5/month + £16 line rental

(£23.99/month)
£7/month + £16.99 line rental

Broadband Premium with Home Phone

(£24/month)
£8/month + £16 line rental

(£26.99/month)
£10/month + £16.99 line rental
Broadband Essential only £22/month £25/month
Broadband Premium only £25/month £28/month

 

Ways we save you money

  • Free paper bill – BT will be increasing the cost of their monthly paper bills to £1.90* – we still won’t be charging you to receive a bill, whether it’s online or on paper.
  • Free calls to UK mobiles and landlines in our Top 40 countries every weekend – Our Evening & Weekend and Anytime customers still receive free calls to UK mobiles and landlines to our top 40 countries on the weekends.
  • Free Caller Display and 1571 Voicemail – BT* and some other providers charge for essential services like Caller Display and Voicemail. We still provide both of these features for free (opt in required)
  • Save money with Line Rental Saver – if you sign up to Line Rental Saver you can save £24 a year. With Line Rental Saver you pay £179.88 in advance for 12 months line rental, which works out at the equivalent of £14.99 a month, compared to our new price of £16.99 a month.
  • Extra-long weekends – Our weekend calling hours will still begin at 6pm on Friday and end at 6am Monday. That’s 12 hours longer than BT.
  • 10% discount on calls to Loved Ones – You’ll still be able to select up to 10 UK landlines, mobiles or international numbers you call most often and receive a 10% discount on calls to those numbers each month.
  • Call package prices held - We’ve kept the price of our Evening & Weekend and Anytime packages the same, so you save money on calls made.

FAQs

Why have you changed some of your prices?

We’ve always done everything possible to give you great value for money and to help keep your bills down however, we’ve had to make a few changes to the price of some of our products and services in order to continue offering all the great benefits that are included within our packages.

Although some prices have increased, you’ll see that our prices and call charges are still very good value for money, especially when you compare them to providers such as BT.

Has anything changed in my package?

Nothing about your package has changed. You will still benefit from all the same products and services including inclusive calls that you already have, just some of the prices have changed.

If you are unclear what products or features you have today you can view them on a previous bill or alternatively log into My Account and review your package details there.

I recently took one of your promotions and now you are putting up my prices while I am still in contract why?

We want to be able to offer customers a good deal and we’re glad that you took up one of our recent promotion.

If you’re on our 12 Months FREE Broadband promotion:

  • You’ll continue to get the benefits but your monthly line rental charge will increase from £16 a month to £16.99 a month
  • Your Broadband monthly charge will increase from £8 a month to £10 a month however your monthly discount will increase from £8 to £10 to off-set this.

 

If you’re on our 18 Months Half Price Broadband promotion:

  • You’ll continue to get the benefit of this offer but your monthly line rental charge will increase from £16 a month to £16.99 a month.
  • Your Broadband monthly charge will increase from £8 a month to £10 a month however your monthly discount will increase from £4 to £5 to off-set this.

 

All our promotions are subject to price and terms potentially changing during your contract - more information on our Terms & Conditions can be found in our Terms & Conditions.

We appreciate price changes aren’t popular and want to make sure you’re still getting the best deal for you. So, if you want to change something, or even leave because of these price changes, please contact us within 30 days of receiving your price change notification letter.

Why should I continue to stay with Post Office?

We remain committed to ensuring you continue to receive great value for money. Here are some of the ways Post Office can save you money compared to our competitors.

  • At £16.99 a month, our basic Home Phone package is still significantly cheaper than BT (£18.99 a month), TalkTalk (£17.70 a month), Virgin (£17.99 a month) and Plusnet (£17.99 a month).
  • Free Paper bill – BT are increasing their monthly paper bill charge to £1.90 – we won’t be charging you to receive a bill at all, whether it’s online or on paper.
  • Free calls to UK mobiles and landlines in our Top 40 countries every weekend † – Our Evening & Weekend and Anytime customers still receive free calls to UK mobiles and landlines to our top 40 countries on the weekends.
  • Free Caller Display and 1571 Voicemail – BT and other providers charge for essential services like Caller Display and Voicemail. We still provide both of these features for free (opt in required).
  • Extra-long weekends – Our weekend calling hours will still begin at 6pm on Friday and end on 6am Monday. That’s 12 hours longer than BT and most other phone providers.
  • 10% discount on calls to Loved Ones – You’ll still be able to select up to 10 UK landlines, mobiles or International numbers you call most often and get a 10% discount on calls to those numbers each month.

How will these price changes appear on my bill?

As you pay in advance for some of your services, we will be making a few adjustments to your bill to reflect the new price changes - you will see these adjustments on the first bill you receive after the 5th September

Below is an example to illustrate how these changes will appear on your bill:

  • Any package prices that are changing (including your line rental and broadband) will show as a CREDIT adjustment on your bill, refunding you anything you’ve already paid past 5th September 2016 at the old prices (see items below marked with an A)
  • The new prices start from 5th September 2016 so you will be charged for any package prices that are changing (including your line rental and broadband) from this date at the new prices, including your next in advance period (see items below marked with a B)
  • Any call charges that will be changing will be charged at the current pricing until 4th September 2016, and then charged at the new rates from 5th September 2016. This means that you may see the same type of call on your itemised billing charged at different rates due to the price change.

 

Post Office Home Phone customer bill example

This guide will be included with your bill to explain how this price changes are presented on your bill.

I have Line Rental Saver – how will this price change affect me?

If you’ve already paid upfront for Line Rental Saver you won’t be immediately affected by the line rental or line rental saver price changes.

When your Line Rental Saver is due for renewal, you’ll be able to renew it at the new price of £179.88 which is equivalent to £14.99 a month (a £24 yearly savings)

If you don’t renew your Line Rental Saver, you’ll simply revert to our new standard line rental price of £16.99 a month.

We’ll contact you about a month before your Line Rental Saver is due to expire and ask if you’d like to renew or revert back to our standard monthly price.

Do the prices include VAT?

The prices you’ll see in the notification letter and comparison table include VAT.

On your bill, individual charges are shown excluding VAT because we calculate your total charges and then add VAT at the end of your bill.

How can I view my account details

You’re able to view all your account details, view/pay your bill and see your itemised call charges using My Account.

  • Log in to your My Account here
  • Log in using your email address and password. If you are a new customer then your email address and password were given to you when you first placed your order for Post Office Broadband, so please look in your email inbox for the first few emails from the Post Office.
  • If you’ve forgotten your user name or password, you can reset these here

How are you telling customers about the price changes?

If you are already a Post Office HomePhone or Broadband customer, you will be notified of these changes by letter well in advance of the changes coming into effect.

Letters will be sent out from 18th July 2016, you can expect to receive your letter within a few weeks from this date.

What if I'm unhappy with the price changes?

We appreciate price changes aren’t popular and want to make sure you’re still getting the best deal for you. So, if you want to change something, or even leave because of these price changes, please contact us within 30 days of receiving your price change notification letter.

*To confirm BT paper bill fee please see BT tariff guide here. BT customers are able to opt for BT Privacy with Caller Display free for 12 months, £1.75 a month from month 13. 

† Top 40 countries: Argentina, Australia, Austria, Belgium, Canada, Canary Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan & USA (also includes USA and Canadian mobile calls).