Our network

 

Outreach services are an innovative way to provide customers with access to Post Office® products and services in communities where a traditional Post Office® is not viable or practical. For the majority of Outreach services, an established subpostmaster (known as the “core” subpostmaster) will travel to, or oversee service at, a nearby community to provide a local Post Office® service in addition to running their own Post Office® branch. This enables Post Office Ltd to maintain a service in smaller communities in addition to supporting existing branches.


Mobile Post Office®

 

A mobile Post Office® is a modern, fully equipped van offering Post Office® services. There are more than 168 villages currently visited by a Mobile branch across the UK today. These communities are visited at set times and days each week, and the majority of Post Office® products and services are available through the Mobile service. These vehicles have an access lift at the back to assist elderly or disabled customers.


Hosted service

 

The hosted service is operated from a local community building such as a cafe, village hall or community centre at set times and days each week, with space set aside at these premises for the portable Post Office® computer equipment. This enables customers to access the majority of Post Office® products and services at these locations.


Partner service

 

The partner service is combined in an existing retail premises and the local partner (such as the shop-owner), provides a slightly reduced range of Post Office® products and services from their premises. More than 80% of the full range of Post Office® products and services are available through the partner service and services are generally available during the same opening hours as the partner’s retail business.


Home delivery service

 

This is a service for very small communities and enables customers to order a reduced range of Post Office® products and services over the telephone. The products may either be delivered to a customer’s home by the core subpostmaster or are available for collection by the customer at a local Drop-In Session.


Images of outreach services