To contact us simply fill out the appropriate section(s) below and press 'Send', or contact us using the relevant telephone number below.

Alternatively, you can write to us at the Freepost address below.

Complaint details

 

Your details

Please complete all the items marked with an asterisk. *
Your complaint is about Your complaint is about
If your complaint is about an item sent through the post please complete this section
Are you the sender of the item? Are you the sender of the item?
 

Sender's details

 
 
Are you the recipient? Are you the recipient?
(Please provide recipient's details below)
 

Recipient's details

 
 
Was a standard label used? ** Was a standard label used?
Was consequential loss compensation paid for? Was consequential loss compensation paid for?
 

In order to help our investigation please give date, time and location item was posted

 

Please give date and time item was delivered (does not apply to lost or misdelivered items)

(i.e. from your receipt - where applicable)
 

Summary of your claim

£
£
£
Note:
To help us investigate your claim fully you may be asked to provide proof of posting, receipts (for lost or damaged items) and packaging.
 

If your complaint is about a transaction made at a Post Office® branch complete this section

Do you have a receipt? Do you have a receipt?
 

Is your complaint about something other than a mail item or a transaction at a Post Office branch®?

Declaration
In submitting this claim I understand that a false claim for compensation could result in criminal prosecution. I declare that, to the best of my knowledge the information I have given is true and correct. I also undertake to advise Royal Mail Customer Services if any of the items are subsequently traced and refund Royal Mail Group Ltd any monies paid in compensation for these items.
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To contact us simply fill out the appropriate section(s) below and press 'Send', or contact us using the relevant telephone number below.

Alternatively, you can write to us at the Freepost address below.

Complaint details

 

Your details

Please complete all the items marked with an asterisk. *
Your complaint is about Your complaint is about
If your complaint is about an item sent through the post please complete this section
Are you the sender of the item? Are you the sender of the item?
 

Sender's details

 
 
Are you the recipient? Are you the recipient?
(Please provide recipient's details below)
 

Recipient's details

 
 
Was a standard label used? ** Was a standard label used?
Was consequential loss compensation paid for? Was consequential loss compensation paid for?
 

In order to help our investigation please give date, time and location item was posted

 

Please give date and time item was delivered (does not apply to lost or misdelivered items)

(i.e. from your receipt - where applicable)
 

Summary of your claim

£
£
£
Note:
To help us investigate your claim fully you may be asked to provide proof of posting, receipts (for lost or damaged items) and packaging.
 

If your complaint is about a transaction made at a Post Office® branch complete this section

Do you have a receipt? Do you have a receipt?
 

Is your complaint about something other than a mail item or a transaction at a Post Office branch®?

Declaration
In submitting this claim I understand that a false claim for compensation could result in criminal prosecution. I declare that, to the best of my knowledge the information I have given is true and correct. I also undertake to advise Royal Mail Customer Services if any of the items are subsequently traced and refund Royal Mail Group Ltd any monies paid in compensation for these items.
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