How the application process works 

  1. 1

    Get your quote in seconds  

    Use our simple form to get an instant personalised rate via a soft credit check that doesn't affect your score 

  2. 2

    Share a few details 

    Tell us where to send your loan, share any extra documents we need and e-sign a loan agreement  

  3. 3

    Get your money in minutes  

    Once you’ve signed, we'll send the money to your bank account, often within a few minutes

What is a personal loan? 

A personal loan is when you borrow money from a lender and pay it back in monthly instalments over an agreed time. It’s sometimes called an unsecured loan.  

Here are some key terms to understand so you can decide if a loan’s the right thing for you.  

  • Annual percentage rate (APR) 
  • Monthly repayment cost 
  • Loan term 
  • Loan eligibility 
  • Early repayment options 

Annual percentage rate (APR) 

The annual percentage rate is the overall cost of money borrowed in a year. It includes both the interest rate and the loan fee. The rate you're offered will depend on how much you borrow plus your circumstances and credit score.

Monthly repayment cost 

This is a fixed cost you’ll pay each month until the loan’s cleared. Knowing this cost will help you decide if you can afford a loan and budget for the repayments. 

Loan term 

The ‘loan term’ is the fixed amount of time it runs for. It’s determined by you and the amount you repay each month. 

Loan eligibility 

Eligibility means how likely you are to be approved for a loan. You can do a ‘soft check’ to find out that won’t affect your credit score. 

Early repayment options 

If you’re able and want to pay off your loan before the end of its term, you can. ​We'll charge up to 58 days interest. 

Popular reasons to take out a loan 

If you’re eligible for a loan, what might you do with the money? Here are a few common uses.  

Buy a car 

Spread the cost of a new or used car and get around to getting around sooner 

Consolidate debts 

Combine all your debts in one place, with one monthly payment that's easier to manage

Make home improvements 

Realise DIY dreams and perhaps add value to your property 

Common questions about personal loans

  • You can borrow between £1,000 to £25,000 with terms ranging from one to five years. 

    You can pay your loan off early at any time by requesting a settlement quote.

  • When you request a quote for a Post Office Personal Loan, we look at a range of factors to offer a rate tailored to your personal circumstances. This includes things like your credit history, the amount you want to borrow and your loan term. 

  • To request a quote for a Post Office Personal Loan, simply ​fill out our short form. It should only take a few minutes.

    Once you’ve done this, we’ll give you an instant decision based on the details you’ve provided. 

    Please note that we’re unable to provide quotes over the phone. 

  • Post Office has partnered with Lendable, a trusted online loan provider based in the UK.  

    Lendable want to make borrowing quicker, simple and easier to manage. Their service is fully online with no paperwork and is designed to remove some of the common barriers to getting a loan.   

    We’ve chosen to work with them because: 

    • Applying for a loan is quick and easy  

    • You can get a quote quickly without affecting your credit score  

    • If approved, you could get the money on the same day  

    • You can pay your loan off early if you want to  

    • They aim to offer a fair and straightforward service  

    Post Office acts as a broker and Lendable is the lender. Lendable is registered with the UK Financial Conduct Authority and relevant fraud prevention and data protection services. 

  • The APR (Annual Percentage Rate) shows you the yearly cost of borrowing. It includes both the interest rate on your loan and any applicable loan fee. 

    We'll always let you know the exact APR and total cost of the loan before you borrow, so you can make an informed decision. 

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  • If you’ve been accepted straight away then we’ll tell you that. The same goes if you’ve been declined. But some applications take longer to consider and, in those cases, we’ll be in touch within 7-10 business days with details.

  • Post Office Personal Loans are designed for borrowing over one to five years. This means they’re not designed for short-term borrowing. 

    If you’re planning to pay off your loan very quickly, this type of loan might not be right for you. But we know that plans can change. You can pay back your loan early if you want to, but the one-off fee won’t be refunded. 

  • No, you can’t top up your current loan.  

    You might be eligible for a second loan if you’ve met the criteria based on your existing loan repayments. You can find out more in your online account

  • When you request a quote for a Post Office Personal Loan, we work with our credit reference agency partner TransUnion to do a ‘soft’ credit search to check if we can offer you a quote. This won’t affect your credit score and other lenders won’t be able to see it. 

    If you’ve used a price comparison website before coming to us, it’s possible that they carried out a soft credit check too. 

    If you go ahead and complete a full application and accept the loan, ​the lender, Lendable, will carry out a hard credit check. This will appear on your credit report, meaning it will be visible to other lenders. It may also affect your credit score. 

    You can check your credit file for free at TransUnion to see what searches have been carried out. 

  • Yes, you might still be able to get a Post Office Personal Loan even if your credit score isn’t perfect. 

    To be eligible, you must: 

    • Be paid at least £800 a month 

    • Have been living in the UK for at least three years 

    If you meet these criteria, you can request a quote by filling out our short form. We’ll use the information you’ve given us to make an instant decision on whether we can offer you a personalised quote. 

    We only carry out a soft check when you request a quote so it won’t affect your credit score. 

  • You’ll be charged a one-time fee when you take out a Post Office Personal Loan. The fee helps cover the administrative costs of setting up and managing your loan, such as processing your application, carrying out credit checks and maintaining the account over time. 

    We add this fee to the amount you borrow. And you pay it back as part of your regular monthly repayments. This helps keep the process simple. There are no other hidden charges and we’ll never ask you for any money upfront. 

  • Yes, you can make extra payments to loan at any time without paying any extra charges or fees.  

    Any extra payments you make will be deducted from your total loan amount.  

    But it's important to make sure you can afford any extra payments before you go ahead.  

    If you do make extra payments, your current monthly repayment amount will stay the same. But your loan term might shorten, which could lower the total interest you pay. 

    To make an extra payment, log into your online account.  

  • If you want to settle your loan early, you can do this in your online account.

  • Once you’ve requested a quote for a Post Office Personal Loan, it will be reviewed by our partners at Lendable. You don’t need to contact them during this stage. 

    Next, we’ll email you to confirm your application. We might also ask for more documentation to help process it. 

    You can view your quote or check the status of your application in your​ online account. Just go to the login page and enter your e-mail address. You’ll get a secure link to access your account. 

    If you've uploaded documents and are waiting for a decision, we’ll be in touch with the outcome as soon as possible.

  • When you request a quote for a Post Office Personal Loan, we work with our credit reference agency partner TransUnion to do a ‘soft’ credit search to check if we can offer you a quote. This won’t affect your credit score and other lenders won’t be able to see it. 

    If your quote is pre-approved, it means you’re likely to be able to get a loan with us if you choose to go ahead with your application. 

    Important: All quotes still need to be reviewed by Lendable’s decisions team. They’ll also carry out final verification checks. 

Need some help?

Loans taken out before 5 December 2023 

We no longer manage loans taken out on or before 5 December 2023. Check what this means for yours and read our FAQs:

Find out what’s changed

Personal loans help and support 

Find out the answers to common personal loans questions and how to reach us or make a complaint:

Visit our personal loans support page