Welcome to the Post Office

  • Fuel Broadband services will be transferring to the Post Office at the end of July 2017
  • Here you’ll find our Post Office T&Cs and frequently asked questions

Welcome to the Post Office

If you're a Fuel Broadband or Phone customer you will have just received a letter telling you that Fuel is leaving the telecommunications market and that your service will be transferred to the Post Office. 

As the fastest growing broadband and phone reseller in the United Kingdom we use the same core network supplier as Fuel, therefore there will be no change in the service you currently receive. 

This page will keep you up to date with everything that's happening with the swtich over as well as covering off any frequently asked questions. 

We're looking forward to having you on board and will be working with Fuel Broadband to make sure everything runs smoothly. 

What happens next

Fuel Broadband FAQs

When will all this happen?

The transfer of services will start week beginning 24th July 2017 and complete on the 1st August 2017. Customers will be provided with a specific transfer date in a letter or email from the Post Office.

I was not aware that the Post Office provided phone and broadband services how do I know they will provide a good service

The Post Office Telecom business has over 460,000 customers. We have fully launched Fibre and are the fastest growing reseller in the United Kingdom. The Post Office uses the same core network supplier as Fuel, therefore there will be no change in the service you currently receive.

Do I need to do anything in order to transfer to the Post Office?

You do not need to do anything. Fuel and Post Office are working closely together to ensure a seamless transfer of your service behind the scenes

I have seen your broadband offer, how do I sign up?

Head to your new Post Office My Account at www.pobroadband.co.uk before your migration date, and follow the simple instructions. Alternatively call us on 0800 121 7030 and follow our automated service

Will my service be disrupted?

There will be no disruption to your service. You will continue to experience the same service as you currently have with Fuel Broadband

Will my broadband be as fast as it currently is

The Post Office uses the same supplier as Fuel Broadband, therefore you will see not change in the speed of your service.

Will I need a new router

If you are a HomePhone and Broadband customer then your existing router will work perfectly with you Post Office service. If you have Post Office Fibre, then we will send you a new router shortly after your migration date.

I have an outstanding query with NewCall/ Fuel, who do I speak to now?

Before you transfer date you should still direct all questions and queries to Fuel Broadband. Once your service has been transferred then contact the Post Office who would be happy to manage your existing query or any new ones

Will I need to set up a new Direct Debit?

No your Direct Debit will transfer as well. Your Direct Debit date will be the same and now appear as Post Office Telecoms Ltd

Contact us

To speak to the Post Office before your transfer date

0800 121 7030 9am-6pm, 7 days a week

Further information