Post Office Drop and Go card

Your Drop & Go account online

  • Your Drop & Go service just got better
  • Register for an online account where you can top up your balance, view your account history and more
Overview

NEW for Drop & Go - register your card online and manage your account 24/7

With the new online service you can:

  • Top-up your balance
  • View your account history
  • Update your account details

Setting up your account is easy:

Drop & Go online account confirmation

  1. Register for a Post Office My Account here
  2. After completing your registration click on the Return to My Profile button
  3. You will be taken to the 'linking your account' page, where you'll need to enter your existing Drop & Go card number and postcode
  4. Review the details we hold for you and enter your contact details
  5. Remember your username and password details for 1-step login in future
  6. All done!

Now you have full access to manage your account online.

Useful info

Things you need to know

  • You will need to link your existing Drop & Go card to access your account online
  • New customers will have to sign up in branch before registering their card online
  • Top-ups in branch and online update on your account immediately
  • Basket payments are shown on your account in real time
  • All transactions from November 2014 are available to view

 

We're continuously working to make your Drop & Go service better, you can expect more improvements soon.

FAQs

Frequently Asked Questions

What are the benefits of registering my account online?

You’ll be able to top-up your Drop & Go card and view your account history online 24/7.

What details do I need to register my existing Drop & Go account online?

You will need your Drop & Go card number (the 8-digit number on the front of your Drop & Go card) and the postcode registered to your account.

What is a Post Office My Account and why do I have to sign up for one to access my Drop & Go account online?

A Post Office My Account will mean you can access all your Post Office products and services in one place - a bit like an online banking portal. Drop & Go is one of our first products on the Post Office My Account. It only takes a couple of minutes to register and once you have one, you can log-in very simply with your username and password. Please make sure you remember those details.

 

I have a number of Drop & Go cards, how can I link them all to one account?

Right now, it's not possible to link more than one Drop & Go card to each Post Office account. So, if you do have multiple Drop & Go accounts, you’ll have to register them under separate Post Office My Acccounts. Or simply link the card you use most often, and if any of the remaining cards have a balance on them, ask the branch to close those cards for you. We'll then arrange a refund for any remaining credit. We'll let you know when you're able to use more than one Drop & Go card with your account.

I dropped off items earlier, they've not appeared online yet?

Branch payments will appear online in real time once the branch has processed your items – so check again later in the day and they should appear.

I've got a transaction correction on my account – what does this mean?

In the unlikely event that an error is made when deducting funds from your Drop & Go account - we will correct it, usually within 24 hours. These can be credits or debits and will show in your account as a transaction correction. Any promotional credits that we choose to run will also be labelled ‘Credit transaction correction’.

Need help?

Get in touch

Our friendly Drop & Go specialists are on hand to help if you have any questions or queries.

Call us

0345 611 2970

Lines open Mon-Fri 8.15am-6pm, Sat 8.30am-2pm. Closed Sun & Bank holidays.

Email us

customercare@postoffice.co.uk

Use "Drop & Go" as the subject line of your email.

Textphone

0345 722 3355

Welsh speakers

0330 123 0389

Existing Drop & Go customer? Start managing your account online today

Tell us what you think

We're always looking at ways to improve your service. Let us know your feedback, all comments are welcome.

Tell us here

Existing Drop & Go customer? Start managing your account online today

Not a Drop & Go customer?

Find out about the service and how to become a member.

What is Drop & Go?