Collection Services

Post office counter

Always missing deliveries? Love shopping online?

When parcels are too big for the letterbox or need a signature on delivery, you can pick up from your local Post Office.

Convenient & easy

Key benefits

  • Local: have your parcel delivered to a Post Office that’s close to you
  • Convenient: arrange to pick up your item on a day to suit you anytime after midday
  • Available almost everywhere: around 10,000 of our branches provide this service

How it works

Two Local Collect options are available for missed deliveries and online shopping.

  1. Missed deliveries
    If you’re out and about and miss your delivery, you’ll receive a card from either Royal Mail or Parcelforce Worldwide through your letterbox indicating they tried to deliver to you.

    Visit the website or call the number listed on the card and arrange to collect your parcel from a local Post Office branch. This must be 24 hours after you received the card and after midday. When you pick up your parcel you’ll need to bring the missed delivery card, proof of identity (for the person the parcel is addressed to) and proof of delivery address.

    There’s a small charge for this service.

    If you miss a delivery, visit the website or call the telephone number listed on the Royal Mail or Parcelforce Worldwide card to arrange which branch you’d like to collect your item from.
  2. Online shopping
    Next time you’re ordering online, check to see if the retailer has the option for your purchase to be delivered direct to your local Post Office for you to pick up.

    If they do, you should be able to pick up your parcel from your local Post Office branch, free of charge.

    To pick up your parcel, all you’ll need is proof of identity (for the person the parcel is addressed to) and proof of delivery address.

Can we help?

For more information on collection services, call:

0345Calls to 0345 will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider 774 0740

8am-6pm, Mon-Fri

8am-1pm, Sat

Did you know?

93% of the UK population live within one mile of a Post Office.