Home Phone

Whether you already have an existing phone line or not, getting connected with us is easy.

1. Check your line – you need to make sure you’ve actually got an existing BT line, check your phone line now (opens in a new window).
2. Choose how you wish to apply -
   (i) online (opens in a new window)
   (ii) at your local Post Office® branch
   (iii) by phone 0800 092 0514
3. Fast switching – Once you’ve placed your order we’ll take care of everything. Within two weeks we will seamlessly transfer your line (you can keep your current phone number) along with any existing call features to our Home Phone service.

1. Check your line - you need to make sure you’ve definitely not got a BT line. Check your phone line now (opens in a new window).
2. Install or activate a new line – depending on your situation, we may have to install a new phone line or activate an old one. The standard cost for a new line is £112.34, subject to survey. However, for all orders placed from 01 April 2012 through to 20 May 2012, there will be no charge, subject to survey.
3. Keep your number – we can usually do this if you’re moving from a non-BT or cable line, although it’s not always possible¹.
4. Add any call features – like call waiting and caller ID.
5. Easy to apply – just call 0800 092 0514*.
6. Fast switching – your new phone service could be ready in just five days.

Timescales shown are an estimate and may change depending upon individual circumstances.