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Pricing notifications

All the information you need about any changes to our prices on broadband and HomePhone products and services

Line Rental Saver

Save £24*

*Save £24 a year on HomePhone when you pay 12 months line rental in advance.

From time to time we make changes to the prices of our products and services

We always publish these new prices before we apply them and you can see all the changes we’ve made here.

Pricing changes

5 September 2016

We’ve changed some of our prices as of 5th September 2016

 We are very proud of the great value services and first class products we are able to offer you.

As we continually review our services, to keep them the very best, we've reviewed our prices. So from 5th September 2016 the following price changes apply as set out below.

Home Phone

  Current Price New Price from 5th September 2016
Line Rental £16/month £16.99/month
Line Rental Saver £168 (equivalent of £14/month) £179.88 (equivalent of £14.99/month)
Evening & Weekend Calls Package £2.50/month No change
Anytime Calls Package £7.00/month No change
Call Connection Charge 15.5p/call 16p/call
UK National & Local Calls (Daytime) 10p/minute No change
UK National & Local Calls (Evening) 1p/minute  10p/minute
UK Mobile Calls 12p/minute 13p/minute

Premium UK Mobile Calls to numbers beginning with the following prefixes:

074181, 074184, 074520, 074521, 074522, 074523, 075203, 078221, 078229, 078920, 078939, 079781, 079782, 079783, 079786, 079787

13.28 - 19.20p/minute 20p/minute
Access Charge (for calls to numbers beginning with 090, 118, 084 & 087 that aren't included in your call package) 9.5p/minute 10p/minute

 

 Broadband

  Current Price New Price from 5th September 2016
Broadband Essential with Home Phone 

(£21/month)
£5/month + £16 line rental

(£23.99/month)
£7/month + £16.99 line rental

Broadband Premium with Home Phone

(£24/month)
£8/month + £16 line rental

(£26.99/month)
£10/month + £16.99 line rental
Broadband Essential only £22/month £25/month
Broadband Premium only £25/month £28/month

9 November 2015

We're changing some of our prices from 9th November 2015

  • HomePhone Line Rental with FREE weekend calls will be £16 a month
  • Call Connection fee will be 15.5p per call
  • Daytime calls to national and local numbers will be 10p per minute
  • Calls to most UK mobiles will be 12p per minute
  • Our Anytime calls package will be £7 a month
  • Our Evening & Weekend calls package will be £2.50

You can save money by taking advantage of our other packages or add-ons. For example, if you sign up for 12 month Line Rental Saver package before 1st February 2016, you will freeze your line rental at its current level and save up to £48 a year. Our other packages have excellent money saving benefits too. Find out more about Mobile Saver, International Saver and free international calls for our Evening & Weekend customers.

This change will affect all customers.

1 July 2015

  • On all our tariffs we have introduced an Access Charge at 9.5p per minute
  • For more information on this change please visit www.ukcalling.info
  • We have also had to remove 0845 & 0870 numbers from our Loved Ones Proposition 

 

5 January 2015

HomePhone costs

  • HomePhone Line Rental with weekend calls is going up by £2 – from £13 to £15 a month.
  • Daytime calls to national, local and 0845/0870 numbers will go up by 1p – to 9.5p a minute.
  • The evening and weekend call package will increase by 25p – to £1.50 per month.
  • Line Rental Saver is going up from £120 to £144 per year. That’s an extra £2 a month. You’ll only get charged the new rate when your current Line Rental Saver payment comes to an end. 

Broadband costs

  • We’re lowering the price of Broadband Essential to £5 a month. With line rental now £15 a month, the total price will stay at £20 a month.
  • We’re lowering the price of Broadband Premium to £8 a month. With line rental now £15 a month, the total price will stay at £23 a month.

4 August 2014

From the 4th of August 2014 some Post Office HomePhone® prices will be changing. All rates below include VAT at 20%.

Calls to Directory Enquiries and Premium Rate Services from 8th August 2014:

Dialled Number Call Connection Fee - Pence Pence per minute at all times
118009 100 0
118202 100 0
118310 100 0
118332 100 0
118510 100 0
118585 100 0
118675 100 0
118726 100 0
118742 100 0
118751 100 0
118772 100 0
118813 100 0
118821 100 0
118831 100 0
118821 100 0
118855 100 0
118020 153.6 183.83
118247 153.6 183.83
118248 153.6 183.83
118119 258 200
118333 250 200
118848 250 200
118111 115 115
118114 115 115
118434 66 108
Premium Rate P47 65 65
Premium Rate P48 75 75
Premium Rate P50 120 120

11 August 2014

From the 11th of August 2014 some HomePhone prices will be changing. All rates below include VAT at 20%.

Calls to Directory Enquiries from 11th August 2014:

Dialled Number Call Connection Fee - Pence Pence per minute at all times
118118 500 300

27 May 2014

From the 27th of May 2014 some Post Office HomePhone® prices will be changing. All rates below include VAT at 20%.

Calls to Directory Enquiries and Premium Rate Services from 27 May 2014:

P62 - 0906627xxxxx 205.21 186.30
P62 - 0982224xxxxx 205.21 186.30
118060 356.33 273.23
118104 356.33     273.23
118125 356.33     273.23
118171 356.33     273.23
118177 356.33     273.23
118211 356.33     273.23
118223 356.33     273.23
118288 199.54 146.52
118322 356.33 273.23
118369 356.33 273.23
118404 270.13 132.91
118408 356.33 273.23
118411 356.33 273.23
118427 356.33 273.23
118454 356.33 273.23
118500 270.13 132.91
118505 434.88 285.02
118506 434.88 285.02
118614 356.33 273.23
118724 145.77 273.23
118725 356.33 273.23
118775 356.33 273.23
118816 356.33 273.23
118830 356.33 273.23
118840 356.33 273.23
118842 356.33 273.23
118898 356.33 273.23

14 April 2014

We're changing some of our prices from 14th April 2014

HomePhone pricing

HomePhone Line Rental will rise from £12 to £13 a month. This change won't apply if you have Line Rental Saver which will stay at the equivalent of £10 a month when you pay a year in advance, please call us if you would like to add this to your account.

Call connection charge will increase from 12p to 15p per call.

All calls to UK mobiles will now be charged at one price regardless of time of day: 10p a minute (mobile calls included in your package are not affected).
Daytime calls to national and local numbers will increase to 8.5p a minute.

To help simplify charges calls to numbers beginning with 0844 0871 or 0872 will all cost 15p a minute regardless of time of day.

Line Rental Saver will stay at the equivalent of £10 a month when you pay a year in advance, a saving of £36 a year compared to the standard line rental. If you would like to add Line Rental Saver to your account please call us.

Broadband pricing

Broadband Essential will be reduced to £7 a month (was £8.15) plus £13 line rental.
Broadband Premium will be reduced to £10 a month (was £12.80) plus £13 line rental.

15 December 2013

From the 15th of December 2013 some Post Office HomePhone® prices will be changing. All rates below include VAT at 20%.

Calls to Directory Enquiries:

Dialled Number Call Connection Fee Pence per minute at all times
118 118 350p 120p


Dialled Number
Call Connection Fee
Pence per minute at all times
118 118
350p
120p

This change will affect the tariff of all customers.

Please refer to the Pricing Tables for important information on call duration and call charge rounding rules as well as definitions for day, evening and weekend times.

2 September 2013

Broadband Excess Usage Charges

From the 2nd of September 2013 some Post Office® Broadband prices will be changing. All rates below include VAT at 20%.

Post Office® Broadband Standard will be changing to Post Office®Broadband Essential. The monthly usage limit of 5GB (Gigabytes) will increase to 10GB.

Where a Post Office® Broadband Essential customer's usage exceeds 10GB, there will be a charge of 75p per additional GB of usage (billed in arrears).

Post Office® Broadband Extra will be changing to Post Office® Broadband Premium with unlimited monthly usage (subject to our Fair Usage Policy).

Customers may upgrade to Post Office® Broadband Premium, but they will have to pay any excess usage charges already incurred.

Usage is defined as the aggregate of downloaded and uploaded data in a given month.

Call Charges

0345: Calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages.

*Calls to our Broadband and Phone Customer Care Line 0345 600 3210 are free when made from an active Post Office phone line.

Contact us

Existing customers call for free* on:

0345 600 3210 8am-8pm, Mon-Sat
9am-6pm, Sun

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