Personal Loans FAQs

Answers to some of your most common questions

How do I apply?

You can apply online now and get an instant decision. Once you've applied, we’ll send you an agreement to read, sign and return.

Are there any restrictions?

You must be a UK resident aged 21 or over.

How much can I borrow?

Any amount between £2,000 and £25,000.

Can I consolidate existing debt into a Post Office Money Personal Loan?

Yes. However, the effect of consolidating debt could involve payment of a higher rate of interest and may require increasing the period required for the repayment.

What should I do if I don’t fully understand the Post Office Money Personal Loan?

We would encourage you to take further time to consider your application or to discuss it with a family member or friend. If you have any further questions about the Post Office Money Personal Loan please call our Customer Services Team on 0800 169 2000 or download the document ‘Borrowing Money’ from the Money Advice Service Website,

What happens after I’ve applied?

Your documents should arrive within approximately 4 days of submitting your application.

After returning your documents to us, your application will be fully assessed and we will write to you within a couple of days to inform you of the final decision.

If your application is successful the funds will be sent to your account within 3 working days of the final decision.

Can I change my mind about taking out a loan?

Yes, you have 14 days to change your mind about your Personal Loan. If you do decide you no longer want it simply call us on 0800 169 2000 (Mon-Fri 9 am-5pm).

When will I hear if my application is successful?

We normally give you a decision within 4 working days.


What can I do if my loan is not approved and I don’t agree?

If you're unhappy with the decision you can call us on 0800 169 2000 (Mon-Fri 9am-5pm). We'll provide you with an explanation as to how your application has been assessed.

You can also get hold of a copy of your credit history from Equifax or Experian.

What happens after my application has been approved?

Once we have approved your application, we'll send your agreement out by first class post.

You’ll need to check all the details and sign the agreement as well as the Direct Debit mandate.

You'll also be sent a copy of our Terms and Conditions.

How quickly will I get my money?

On acceptance of your application and receipt of your signed agreement, we aim for the money to be in your bank or building society within 3 working days.

When will my first loan repayment be due?

This will depend on the date you sign the credit agreement as your first repayment will be one month from that date.



Can I choose the date to make my repayments?

After you have made your first repayment simply call us on 0800 169 2000 and let us know your preferred payment date.

How do I make repayments?

Repayments will be made by Direct Debit from the bank/building society you have chosen. So don’t worry about posting cheques on time.

What if I can’t make my monthly repayment?

If you are unable to make your repayments, whatever the reason please call 0800 169 2000 (Mon-Fri 9am-5pm). Our experienced advisors will tell you the options available.

Can I pay my loan off early?

Yes, you can settle your loan agreement at any time by writing to us and paying the amount you owe under the loan, which may be reduced by a rebate. Early settlement fees may apply.

How much do I still owe?

If you ever want to find out the outstanding balance of your loan account simply call us on 0800 169 2000 (Mon-Fri 9.00am-5.00pm).

What is an APR?

APR stands for Annual Percentage Rate of charge - this shows the overall cost of borrowing, taking into account the term, interest rate and other costs.