Personal Loans FAQs

Personal trainer

How do I apply?

You can apply online now and get an instant decision. Once you've applied, we’ll send you an agreement to read, sign and return.

Are there any restrictions?

You must be a UK resident and aged 21 or over.

How much can I borrow?

You can borrow any amount between £2,000 and £25,000.

What should I do if I don’t fully understand the Post Office Personal Loan?

We would encourage you to take further time to consider your application or to discuss it with a family member or friend. If you have any further questions about the Post Office Personal Loan please call our Customer Services Team on 0800Calls to 0800 numbers are normally free from UK landlines but charges may apply from mobile phones. Calls may be monitored or recorded for training and compliance purposes. 169 2000 or download the document ‘Borrowing Money’ from the Money Advice Service Website, https://www.moneyadviceservice.org.uk/en/articles/free-printed-guides.

What happens after I've applied?

Your documents should arrive within approximately 4 days of submitting your application.

After returning your documents to us, your application will be fully assessed and we will write to you within a couple of days to inform you of the final decision.

If your application is successful the funds will be sent to your account within 3 working days of the final decision.

Can I change my mind about taking out a loan?

Yes, you have 14 days to change your mind about your Personal loan. If you do decide you no longer want it simply call us on 0800Calls to 0800 numbers are normally free from UK landlines but charges may apply from mobile phones. Calls may be monitored or recorded for training and compliance purposes. 169 2000 (Mon-Fri 9 am-5pm).

When will I hear if my application is successful?

We normally give you a decision within 4 working days.

What can I do if my loan is not approved and I don't agree?

If you're unhappy with the decision you can call us on 0800Calls to 0800 numbers are normally free from UK landlines but charges may apply from mobile phones. Calls may be monitored or recorded for training and compliance purposes. 169 2000 (Mon-Fri 9am-5pm). We'll provide you with an explanation as to how your application has been assessed.

You can also get hold of a copy of your credit history from Equifax or Experian.

What happens after my application has been approved?

Once we have approved your application, we'll send your agreement out by first class post.

You will need to check all the details and sign the agreement as well as the Direct Debit mandate.

You'll also be sent a copy of our Terms and Conditions.

How quickly will I get my money?

Upon acceptance of your application and receipt of your signed agreement, we aim for the money to be in your bank or building society within 3 working days.

When will my first loan repayment be due?

This will depend on when you apply and any holiday periods you may take. Your first repayment date will be stated on your credit agreement which will be sent to you.

Can I choose the date to make my repayments?

After you have made your first repayment simply call us on 0800Calls to 0800 numbers are normally free from UK landlines but charges may apply from mobile phones. Calls may be monitored or recorded for training and compliance purposes. 169 2000 and let us know your preferred payment date.

How do I make repayments?

Repayments will be made by Direct Debit from the bank/building society you have chosen. So don’t worry about posting cheques on time.

What if I can’t make my monthly repayment?

If you are unable to make your repayments, whatever the reason please call 0800Calls to 0800 numbers are normally free from UK landlines but charges may apply from mobile phones. Calls may be monitored or recorded for training and compliance purposes. 169 2000 (Mon-Fri 9am-5pm). Our experienced advisors will tell you the options available.

Can I take a payment break?

With a Post Office Personal loan, we recognise that there are times of the year when it would be nice to take a break from your loan repayments, times like Christmas or your holidays when a little extra money comes in handy.

That's why we've come up with Payment Holidays. Simply choose up to two months per year when you would like a break from your loan and those month(s) remain payment free until your loan runs its course.

Payment Holiday month(s) must be selected prior to completion of your loan. Payment breaks cannot be taken in the first month of the agreement or in two consecutive months. Once chosen, no repayments will be collected during those months for the term of the loan. Payment Holiday month(s) cannot be varied from year to year. This will reduce your number of repayments but your monthly amount will increase.

If you would like to set up your loan with Payment Holidays, call 0800Calls to 0800 numbers are normally free from UK landlines but charges may apply from mobile phones. Calls may be monitored or recorded for training and compliance purposes. 169 2000

Can I pay my loan off early?

Yes, you can settle your loan agreement at any time by writing to us and paying the amount you owe under the loan, which may be reduced by a rebate. Early settlement fees may apply.

How much do I still owe?

If you ever want to find out the outstanding balance of your loan account simply call us on 0800Calls to 0800 numbers are normally free from UK landlines but charges may apply from mobile phones. Calls may be monitored or recorded for training and compliance purposes. 169 2000 (Mon-Fri 9.00am-5.00pm).