Money Card

The Post Office Money Card has been closed (with effect from 10th January 2017)


I had a Money Card, what do I need to know?

What has happened?
We wrote to you in November 2016 to let you know of our decision to discontinue our Post Office Money Card product, which means that your account has been closed and your card has been cancelled.

What happens if I had money left on my card when you closed the product?
Any remaining money will be refunded back to you by mid-February 2017.

Who do I contact if I have a query on my card from before it was closed or about my refunded balance?
In the event that you have a query that relates to your card while it was still active, or if you have a question relating to the refund you will have been sent, please contact us by e-mail at info@postoffice.moneycard.co.uk or by telephone on  020 7272 1764.

Is there another Post Office product that I can apply for?
We offer a Travel Money Card which is also a prepaid MasterCard and you can load your money on to it in the same way. We also offer Current Accounts.

Unfortunately we cannot move money for you and we also recommend you read the terms and conditions carefully of any new product before you make a decision about which would be best for you.

Definitions

0330 & 0333: Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.

Small print

Post Office Money Card is issued by R. Raphael & Sons plc, pursuant to license from MasterCard International Incorporated. R. Raphael & Sons plc is a UK Bank authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, FRN 161302. You can check this on the Financial Services Register by visiting the website www.fca.org.uk/register in new window or by contacting the Financial Conduct Authority (FCA) on 0800 111 6768. Registered Office: 19-21 Shaftesbury Avenue, London, W1D 7ED. Registration Number 01288938. MasterCard is a registered trademark of MasterCard International Incorporated. Post Office Limited is registered in England and Wales. Registration Number 2154540. Registered Office: Finsbury Dials, 20 Finsbury Street, London, EC2Y 9AQ. Post Office Money and the Post Office Money logo are registered trademarks of Post Office Limited.

Can we help?

If you were a Money Card customer and need to talk to us:

0344 335 0759

If calling from abroad:

+44 207 272 1764 8am to 8pm Monday to Sunday
Open 24 hours a day to report lost or stolen cards.

Important Information