Money Card

  • Post Office Money Card is a prepaid MasterCard® card
  • Top up in branch, online or via SMS
  • Use it as a debit card on the high street, online or over the phone
About the card

The Post Office Money Card is no longer on sale and is being closed to existing customers on 10th January 2017.

 

I have a Money Card, what do I need to know?

- What is happening?
Unfortunately we have decided to discontinue our Post Office Money Card product, which means that your account is soon to be closed and your card will be cancelled.

- Why is the product closing?
We are constantly reviewing our product offering and after re-evaluating the Post Office Money Card we have decided to withdraw the current product.

- What happens if I have money left on when you close the product?
Any remaining money will be refunded back to you by mid-February 2017.

- Is there another Post Office product that I can move my money to?
We offer a Travel Money Card which is also a prepaid MasterCard and you can load your money on to it in the same way. We also offer Current Accounts. Unfortunately we cannot move money for you and we also recommend you read the terms and conditions carefully of any new product before you make a decision about which would be best for you.

Until 10th January 2017 you can continue to use your existing card as normal by loading in a branch or through our website; spending through retailers that accept MasterCard and withdrawing cash from ATM’s that carry the MasterCard logo. All of these services will remain in place until the closure date.

Manage your card

Online

Through our website you can:

  • Register your card
  • Activate your card
  • Load your card
  • Check your balance
  • View the last 6 months transactions

While registering your Post Office Money Card, we will automatically try to verify your personal details. If we are successful we will increase your load limit to £20,000 per annum (max loading cannot exceed £5,000 at any time). Our website offers you a 24-hour service.

SMS

Using our SMS service is easy so make sure you give us your mobile number as part of your application.

  • Activate your card and retrieve your PIN
  • Check your balance
  • Load more funds (an online load must have previously been carried out and your payment card must have been saved)

Simply send us a text and we will return the information in a matter of seconds.

Phone

Our automated phone line is open 24 hours a day and allows you to:

  • Listen to recent transactions
  • Check your up-to-date balance
  • Activate your card
  • Retrieve your PIN
Fees & Limits

Money Card Fees

FEE SUMMARY

Pay Monthly Pay As You Go Notes
Account set up fee N/A £9.95  
Monthly fee £4.95 per month N/A This fee will be charged from the date you activate your account and will be charged on the same day each following month. If there is not sufficient available balance in your account, the monthly fee will be charged when you next load your card
Lost & Stolen Replacement Card fee FREE FREE A courier charge will apply to all non-UK deliveries as well as to UK deliveries where you choose this delivery method
Load fee FREE FREE  
ATM withdrawals UK fee £1.00 £1.50 Includes cash withdrawals from a Post Office branch (where available) or bank or quasi-cash purchases
ATM withdrawals non-UK fee £1.50 £2.00 Only available for a Verified Cardholder account
Purchase transactions in Sterling (£) fee FREE £0.75 per transaction  
Foreign transaction fee as % of amount withdrawn/spent fee 3% 3% Transactions in a currency other than pounds Sterling will be converted to pounds at the exchange rate applicable at the time (see paragraph 4.21 in the terms & conditions)
Paper statement fee £5.00 £5.00  
Product switching fee £5.00 £5.00 You can only request one product switch between ‘Pay as You Go’ or ‘Pay Monthly’ in any 31 day period
Redemption fee £5.00 £5.00 For refund of cash value in the account
Maintenance fee N/A £2.00 per month Only applies if there has been no activity on the account for 12 months


Money Card Limits

A non-verified account is our standard card that has an annual load & spend limit of £750 per annum.

A verified account is our upgraded card which has a load limit up to £5,000 and a spending limit up to £20,000 per annum. These increased limits can be given to you once we have successfully verified your personal details.

Regardless of the account type you hold the minimum load amount is £20 and the maximum at any time is £500.

Limit Summary Verified Account Non-Verified (Restricted) Account
Maximum Total Balance Account £5,000 £750
Minimum load (per load) £20 £20
Maximum load (per load) £500 (£250 for SMS loads)  £500 (£250 for SMS loads)
Maximum loads per day 5 5
Annual load and spend limit £20,000 £750
Maximum cash withdrawal amount per day * £300 £300
Maximum cash withdrawals per day * 3 3


* Includes cash withdrawals from a Post Office branch or bank or quasi-cash purchases where available.

Definitions

0330 & 0333: Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.

Small print

Post Office Money Card is issued by R. Raphael & Sons plc, pursuant to license from MasterCard International Incorporated. R. Raphael & Sons plc is a UK Bank authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, FRN 161302. You can check this on the Financial Services Register by visiting the website www.fca.org.uk/register in new window or by contacting the Financial Conduct Authority (FCA) on 0800 111 6768. Registered Office: 19-21 Shaftesbury Avenue, London, W1D 7ED. Registration Number 01288938. MasterCard is a registered trademark of MasterCard International Incorporated. Post Office Limited is registered in England and Wales. Registration Number 2154540. Registered Office: Finsbury Dials, 20 Finsbury Street, London, EC2Y 9AQ. Post Office Money and the Post Office Money logo are registered trademarks of Post Office Limited.

Activate your new card and register for services

Can we help?

Report a lost or stolen card or make an enquiry:

0344 335 0759

If calling from abroad:

+44 207 272 1764 8am to 8pm Monday to Sunday
Open 24 hours a day to report lost or stolen cards.