Life Cover Existing Customer Help & FAQs

Life Insurance: get help getting covered

Choosing the right life insurance can seem a bit complicated. But it needn't be. We're here to help.



Your life cover questions answered

This section covers the basics of what life insurance is, how it works and who can apply. We'll also help you work out what you need cover for, how long – and what that might cost. All this can help you find the right type of cover to protect what matters most to you.

What is life insurance?

It's a way to give you some reassurance and your loved ones some extra financial security if you die. It can also provide some financial comfort at a difficult time if you're diagnosed with a terminal illness that meets our definition as per the Terms and Conditions.

It's not all that different from other types of insurance. If you insure a car or a house, you pay an agreed amount or 'premium' each month. The insurance company pays if it gets stolen, damaged or destroyed. 

With life insurance, the insurer pays out if you die within the term of the policy. You won’t be around to receive the money yourself, but you'll be able to leave it to your family or loved ones. 

It also includes terminal illness cover. So, if you're diagnosed with a terminal illness, that meets the definition, we'll pay the sum assured early, which could remove financial worries at a difficult time.

How much life insurance do I need?

What is your monthly income after tax?


Question 1 of 6

Question 1 of 6

Who can take out Post Office Money life insurance? 

You can apply for a Post Office Money Life Insurance policy if you're:

  • Aged 18–70 (inclusive) when you apply 
  • A UK resident when you apply 
  • Not a member of the Armed Forces, Territorial Army or Reservists when you apply 

Your age, medical history, whether you smoke and the length and type of cover you'd like will be taken into account when considering your application and calculating what you'll pay each month. 

Choosing the right cover

Before choosing any product, please read all information, in particular the Policy Summary and Terms and Conditions and get some unbiased advice if you’re still unsure.

Protect what matters in minutes, like your loved ones and lifestyle, in case the unexpected happens.

Did you know?

On average in 2016, university fees in England and Wales cost £8,788 a year.

Some common questions

Who or what do you want to protect?

Many people choose life insurance with a specific purpose in mind and an idea of who they want to leave their money to. 

Normally that would be your partner or children. But it might be someone else like a parent or a sibling, or even someone who’s just a special friend.

You may have a mortgage or other outstanding loans that need clearing if you're not around to do so. To leave money to fund private or university education for your children or dependents. Or cover the hundreds of thousands it costs on average to bring children up until they're ready to leave home (LV=, Cost of a Child Report, 2015). 

There are different types of life insurance depending upon your needs, so it’s important you get all the facts before you get a quote.

Remember though, that if you want any benefit to go to a specific person then you could consider writing the policy into trust. For more information on this you should speak to an independent advisor.


How much cover do you need?

We can provide life insurance for up to £500,000, and monthly payments start from just £5 a month. You just need to decide how much cover you want or can afford each month. 

Do some calculations or get someone to help you. If you have a mortgage, think about what's left to pay. Then consider all the day-to-day living costs and other one-off costs your family might face over the time period they'd normally depend on you for.

Be realistic. Include rent, utility bills, education costs, birthdays, weddings, holidays. These costs can add up. 

The Money Advice Service has lots of calculator tools that can help.


How long will you need the cover for?

You can choose how long you want to be protected and decide the length (or term) of the policy.

It can last any whole numbers of years between 5 and 50; but it must end by your 80th birthday.

When deciding your term, think about how long's left on your mortgage, when your children will be out of education and earning their own keep, and how old your partner's likely to be when they retire.

And remember, the length of the cover will have an impact on what you pay each month. Once your policy has started you may be able to reduce the term but you can't increase it. And when your policy term ends you'll no longer have insurance.


How much do you want to pay?

You can work this out in two ways. Decide how much you'd like your beneficiaries to receive and see how much that will cost. Or choose what you’d like to pay and see what cash sum that will buy.

Generally, the more you contribute the greater the amount your beneficiaries will receive. But consider the effect of inflation when making your calculations. 

The amount you are insured against isn’t index linked so its real value will fall over time, unless you choose an increasing cover policy (see below). So £100,000 today wouldn't be worth £100,000 in 20 years' time.

The Bank of England’s Inflation Calculator lets you see the impact of inflation over time.


Get the right cover for your needs

Post Office Money offers three types of Life Insurance:

Level Cover

Pay a fixed amount each month and you could leave a cash sum for your loved ones if you die during the policy.

The money could help them pay off an interest-only mortgage, clear other debts and maintain their lifestyle.

Decreasing Cover

Pay a lower monthly amount, for cover that reduces over the life of your policy.

Also called mortgage life insurance, this type of cover could help pay off a repayment mortgage and other debts that reduce over time, like loans and credit cards.

Increasing Cover

Reduce the effect of inflation on the money you leave behind for your family.

Pay a fixed amount each month. We'll increase it each year. And we'll increase the amount your policy pays out each year too, to combat the rising cost of living.

The right life insurance for you will depend on what you need cover for, how much you need and over what period. We've compared our cover types in more detail so you can see which best suits you.

More answers to your questions


About life insurance

How does Post Office Money Life Insurance work?

Post Office Money Life Insurance is a life assurance policy that pays an amount of money (cash sum) if, during your chosen policy term, you die or are diagnosed with a terminal illness that meets the definition, as per the Terms and Conditions. 

If we pay your cash sum your policy will end. If you're still alive at the end of your policy term and haven't been diagnosed with a terminal illness, your policy will end and you won't receive a pay-out.


I don't work. Why would I need life insurance?

Is your partner the main income earner? Would they need to continue working if you died? Life insurance could help them pay someone to do tasks you currently do around the house or elsewhere. Housework, preparing meals, looking after your children and so on.

Can I have a joint policy?

No. We're introducing this soon but it's not available right now. 

About what you pay

How much will I pay each month?

What you pay depends not only on the amount of cover and your term, but also to an extent on you. Your age, medical history and lifestyle will be taken into account when calculating your monthly payments.

Life insurance costs more the older you get. That's because statistically you’re more likely to die as you advance in years. Because the insurer only pays out if you die, the younger and healthier you are the less life insurance costs. Smokers and people who lead unhealthy lifestyles or have a pre-existing medical condition will find life insurance more expensive too or may be unable to obtain cover. 

If you're applying for Post Office Money Life Insurance, we'll only ask you the questions we need to get your price. 

Please be honest when answering any questions we do ask, though. Giving incorrect or inaccurate information may reduce your pay-out in the event of a claim or worst case your policy may be cancelled and any claim refused. 


How long do I pay my monthly payments for?

Your monthly payments will continue until the earliest of these:

  • The end of the term of your policy
  • Your death
  • Our acceptance of your diagnosis of a terminal illness

If you make a claim after being diagnosed with a terminal illness, please don't stop paying your monthly payments until we've confirmed your terminal illness meets our definition, as per the Terms and Conditions. 

What we pay out and when

When will my policy pay out?

A cash sum payment could be made if you die within the term of the policy. We'll pay it out early if you're diagnosed with a terminal illness that meets the definition (as per the Terms and Conditions) with a life expectancy of less than 18 months. We only pay out for terminal illness once, and the policy will end once we do.

The policy is not guaranteed to pay off your loan or mortgage (if this is the purpose of the policy).

The policy has no cash in value. The policy ends if you stop making monthly payments during the payment term. Your sum assured is dependent on your age and your chosen monthly payment amount.


When would my policy not pay out?

In the first policy year we won't pay the sum assured if:

  • Death is caused by suicide or intentional self-inflicted injury; or
  • A terminal illness is caused by intentional self-inflicted injury.

We won’t pay a terminal illness claim if:

  • You don’t meet our definition of a terminal illness (see below)
  • It's caused by an intentional self-inflicted injury within 12 months of your policy's start date

If you don’t keep up your monthly payments you'll no longer be covered and we won't pay a claim. Your policy and cover will be cancelled 60 days after the payment was due and you’ll get nothing back.

If you don't provide any information we ask for, we may not pay out under the plan. Or we may amend or cancel a policy if the information you provided when you applied or when a claim is made, isn't complete, accurate and truthful.


How much does the Decreasing policy go down by?

The sum assured decreases each month at an interest rate of 7%.

How much does the Increasing Cover go up by?

The sum assured increases annually on the anniversary of the policy's start date at 3% to reduce the impact of inflation. The increasing rate will be 3% compound. Please note that your premium will also increase.

Terminal and critical illness

What classes as a terminal illness?

A definite diagnosis by the Attending Consultant of an illness that satisfies both of the following:

  • The illness either has no known cure or has progressed to the point where it cannot be cured; and
  • In the opinion of the Attending Consultant, the illness is expected to lead to death within 18 months.

An attending consultant is someone who holds an appointment as a consultant or equivalent at a hospital in the UK or holds a comparable qualification outside the UK, is accepted by our Chief Medical Officer and is a specialist appropriate to the cause of the claim.

Does Post Office Money Life Insurance come with critical illness cover?

No we cover for terminal illness but not critical illness.

Mortgage and estate questions

I don't have a mortgage. Why do I need life insurance?

Even if you don't have a mortgage, life insurance could help your family cover the cost of everyday living and maintain their lifestyle. Things like rent, private or university education costs, birthdays, weddings. Even domestic tasks if whoever's left behind works and has to pay someone to do them after you're gone.

Does life insurance increase inheritance tax?

It's part of your estate so may affect the inheritance tax your family pays. By writing your policy in trust the insurance could be paid to them directly and never become part of your estate. That means no inheritance tax to pay. 

It is possible to write the policy under trust and we can supply a template trust deed. We only offer one template deed; a discretionary trust, which may not always be suitable. We'd suggest seeking advice before you complete it to ensure it is suitable for your circumstances.


Support for your loved ones

How does someone claim on my policy?

Losing a loved one is a difficult time. The last thing those you leave behind need is a drawn out claims process. When the time comes, we'll make it easy for your personal representatives to claim the cash sum from your policy. 

If you've recently lost someone and need to claim, you can find all of the information you need here.


What will we need to process a claim?

We'll need to know the policy number and details of the claim.

If you have written your policy under trust or you have assigned your policy to another person, we will pay the cash sum to the assignee or trustees.

The person making the claim must send all original documentation to us, showing they are entitled to receive the cash sum, before we will pay any cash sum to them.
This documentation must include any deed of assignment, trust deed, or deed altering the trust.

Full details of the claims procedure can be found in the Terms and Conditions, which will also be sent to you when your policy starts.


What is Post Office Money Helping Hand?

It's a service offered with Post Office Money Life Insurance at no extra cost that provides one-to-one, long term support from a dedicated personal nurse adviser during bereavement and serious illness. 

In these most difficult of times, an advisor from independent nursing service RedArc, will provide support if you lose someone, and to your immediate family if you pass away.

They'll also be there for you if you're diagnosed with a serious illness such as cancer, cardiac conditions, stroke or multiple sclerosis.

If it’s beneficial, a course of assessed therapy or counselling can also be provided. And you can use the service without ever having to claim on your policy.

This service, provided by RedArc is not part of the Post Office Money Life Insurance contract and can be withdrawn at any time.


Protect what matters in minutes, like your loved ones and lifestyle, in case the unexpected happens.

Things you need to know

*Monthly payments depend on the amount, length, type of cover and your personal circumstances.

† Source: Office for Fair Access, 2016.

Post Office Money Life Insurance is provided by The Royal London Mutual Insurance Society Limited. 

Post Office Money Life Insurance offers up to £500,000 cover for customers who are UK residents aged 18-70 at the start of the policy. The minimum term is 5 years and cover must end before your 81st birthday.

We won’t pay a claim on death if it was as a result of suicide or intentional self-inflicted injury within 12 months of the start date of your policy.

We won’t pay a claim on terminal illness if you don’t meet our definition of terminal illness (as per the Terms and Conditions); or terminal illness is caused by intentional self-inflicted injury within 12 months of the start date of your policy.

We won’t pay a claim if you don’t keep your payments up to date as you will no longer be covered under the policy. Or if you don’t tell us something or give us incorrect answers to our application questions which affects your cover. If you’re a UK resident aged between 18 and 70, excluding members of the Armed Forces, Territorial Army or Reservists, you can apply.


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