GOV.UK Verify FAQs

Answers to some of your most common questions

What is GOV.UK Verify?

GOV.UK Verify is a secure and reusable online identity profile. 

How does it work?

  • Choose from a list of certified identity providers - Post Office is one of these. 
  • Verify your identity: provide some personal information, including name, date of birth and address.   
  • Verify identity: use at least two documents (passport,driving licence,mobile contract etc.) to validate your identity
  • Use your newly created GOV.UK Verify account to access the government service you would like to use.
  • You can now use this account to access multiple services with a single log-in

      This uses a username and password of your choice and your mobile number.

Which government services use GOV.UK Verify?

To see which services you can access with your GOV.UK Verify account click here

What do I need to sign up?

Different services require different information to be provided.When you choose Verify, we will ask you some questions at the start to see if you have enough evidence to complete the application for that service. We normally require that you have at least your passport or your driving licence.

Verify, we will ask you some questions at the start to see if you have enough evidence to complete the application for that service. We normally require that you have at least your passport or your driving licence.

You'll need all these information to hand, as they'll be used to confirm your identity.

How do I register?

Registering and using Gov.UK Verify should take around 15 minutes. Here's how you do it:

  1. Choose the service you require from GOV.UK, complete the online form and select the company you'd like to use to verify your identity. 
  2. If you select the Post Office to verify your identity you'll be brought to our website for a quick registration. You will be asked to provide your name, gender,address, phone number and date of birth. You'll also need to choose a username and password.
  3. Next, you’ll need to prove your identity – meaning you’ll probably need either your driving licence or your passport.
  4. You'll then be able to use your username and password to securely and conveniently access a growing number of government services.
  5. You’ll then enter your username and password into GOV.UK Verify. 

Do I have to register in one go?

No - if you need to stop your registration, you're able to save and return later. This is handy if you need to double check any information.

I don't need to use any of these services just yet. What should I do?

For more information please check the GOV.UK Verify blog   which gives details of future services that will be using Verify.

I don’t know the answer to a GOV.UK Verify question. What should I do?

Don’t guess at the answer. Double check your details, and pause your application if necessary. Guessing will only cause problems with your registration.

I am having trouble logging in. What should I do?

If you have forgotten your password:

On the log-in page, click "recover your log-in details".

You will need to use your username and account recovery code on the log-in page. We sent you your recovery code shortly after you created your account.

If you have forgotten your username: 

On the log-in page, click "recover your log-in details".

You will need your password and the e-mail address you used to register the account.

If you have a new phone or a new phone number:

On the log-in page, click "recover your log-in details".

You will need your username and password. You will also need your new phone.

I have another question – how can I get in touch?

You can email us – just send us an email and we’ll help sort things out.

You can also give us a ring on 0330 60 60 733, from 8am to 8pm Monday to Friday, and from 8am to 4.30pm on Saturdays. 

0330: Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.