GOV.UK Verify FAQs

Answers to some of your most common questions

What is GOV.UK Verify?

GOV.UK Verify is a new way to access online services.

How does it work?

Once you register with us it's all done, you can log in with your username,password and your mobile. It's as simple as that.

From then on, when you use a GOV.UK Verify service, you won't need to give your personal information. Post Office will confirm your identity instead.

Which government services use GOV.UK Verify?

At the moment, you can use GOV.UK Verify to:

  • Do your Self Assessment online
  • Check or update your company car tax
  • Claim rural payments
  • Claim for redundancy and monies owed
  • View or share your driving licence information
  • Help your friends or family with their tax

If you know you’ll need to use any of these services in the future, request a reminder from the Post Office

We’ll get in touch when it suits you, and then help you through the whole GOV.UK Verify process.

What do I need to sign up?

At the moment, you’ll need:

  • Passport
  • Driving licence
  • Mobile phone
  • Bank card

You'll need all these information to hand, as they'll be needed to confirm your identity.

You’ll only be able to register if all the information you provide is correct – so if you’re asked to confirm a bank account number you’re not sure about, make sure you double check.

How do I register?

Registering and using Gov.UK Verify should take around 10 minutes. Here's how you do it:

  1. Choose the service you require from GOV.UK, complete the online form and select the company you'd like to use to verify your identity. 
  2. If you select the Post Office to verify your identity you'll be brought to our website for a quick registration. You will be asked to provide your name, gender,address, phone number and date of birth. You'll also need to choose a username and password.
  3. Next, you’ll need to prove your identity – meaning you’ll probably need either your driving licence or your passport.
  4. You'll then be able to use your username and password to securely and conveniently access a growing number of government services.
  5. You’ll then enter your username and password into GOV.UK Verify. 

Do I have to register in one go?

No - if you need to stop your registration, you're able to save and return later. This is handy if you need to double check any information.

I don’t need to use any of these services just yet. What should I do?

Request a reminder from the Post Office. We’ll get in touch at a time when it suits you and guide you through the whole GOV.UK Verify process.

Which government services will use GOV.UK Verify in future?

Soon you’ll also be able to do the following things through GOV.UK Verify:

  • Renew your tax credits online
  • Check your income tax estimate
  • Log in to your universal credit digital account
  • Check your state pension
  • Apply for the marriage allowance
  • View your driving licence information
  • Inheritance tax online

If you’re expecting to use any of these services in the future, set up a reminder. We’ll get in touch at a time when it suits you and guide you through the whole GOV.UK Verify process. 

I don’t know the answer to a GOV.UK Verify question. What should I do?

Don’t guess at the answer. Double check your details, and pause your application if necessary. Guessing will only cause problems with your registration.

I have another question – how can I get in touch?

You can email us – just send us an email and we’ll help sort things out.

You can also give us a ring on 0330 60 60 733, from 8am to 8pm Monday to Friday, and from 8am to 4.30pm on Saturdays. 


0330: Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.