Temporary Changes to Services
There is currently a reduced service for UKVI Biometric Enrolments at a small number of our branches. We apologise for any inconvenience these may cause:
- Aberystwyth – the service is currently only available on Mondays, Tuesdays and Wednesdays;
- Hanley – the service will be available from 1st March 2017. Initially, the service will only be available on Wednesdays, Thursdays and Fridays;
- Durham – the service is currently unavailable. The next nearest branch offering the service is Sunderland City, 45-47 Fawcett Street, Sunderland, Tyne and Wear SR1 1RR, 12.6 miles away;
- Peterborough - the service is currently unavailable. The next nearest branch offering the service is Stamford, All Saints Place, Stamford, Lincolnshire PE9 2EY, 15.6 miles away.
Our standard renewal booth is 0.694 metres wide, while our larger booths are 1.193 metres wide. If you use a wheelchair, please make sure that you’ll have enough room to enter the booth and rotate the chair by 90 degrees to face the camera.
If you have any questions, or you need find your nearest accessible branch, just give us a ring on 0345 611 2970. We’ll be happy to help.