Foreign Currency FAQs

Answers to some of your most common questions

Can I order more than one currency?

Yes, you can order more than one currency in notes or American Express Travellers Cheques or a combination of both, with the total not exceeding the maximum order value. You can do this by selecting “Add to order” at the bottom of the first page on the application.

How do I know what rate of exchange is being applied?

To check Post Office Money rates before ordering please use our currency calculator. In addition, the exchange rates are also displayed during the ordering process. Please note that online rates differ to branch rates

How can I find out if there are any currency restrictions at my destination?

If a country’s local currency is not available from us, not recommended or subject to restrictions, we will recommend an alternative during the ordering process.

Can I order foreign currency online?

Yes, through our Click & Collect service online you can order from £400 to £2,500 worth of foreign currency for branch collection or home delivery up to five days in advance. If you order before 3pm on a working day, you’ll get free next day delivery to your door or your nearest branch – Saturday delivery is also available.

Can I cancel my order?

Due to the nature of foreign currency as a money product, once an order has been submitted it cannot be changed. Any changes will be regarded as a cancellation by our partners First Rate. Cancellation can only be undertaken prior to dispatch of your order by First Rate. First Rate, at its discretion, reserves the right to apply a cancellation charge up to the value of £20 per order.

My holiday's been cancelled – can I get a full refund for the currency that I've bought?

Yes, we offer a refund service if your holiday has had to be cancelled through no fault of your own. Simply take your unused currency back to the Post Office and sell it back to them. The amount that you receive will be less than you paid so make sure that you keep the original purchase receipt as well as the receipt that you're given for selling the currency back. Send both receipts with a covering letter to FREEPOST POST OFFICE CUSTOMER CARE. If the currency amounts are the same on both receipts then we'll arrange a refund for the difference between what you originally paid and what you've now received.

Will I have to show ID if I'm paying for my currency by card in branch?

Yes you will. This is to protect both our customers and ourselves from fraud. We'll accept either a passport or photocard driving licence as ID.

What identification do I need to collect my currency?

When collecting in branch, you will need to show the payment card used to purchase the currency order plus your photo ID. Accepted ID methods are a valid passport or UK driving license only. If you do not have the newer UK Photo Driving license, we suggest you bring your passport as proof of ID. The branch will request your signature to be taken for our records. Please note that only the person who placed the order will be able to collect it from the branch.

What is an on-demand branch?

We have over 10,000 on-demand branches across the UK, where you are able to collect your travel money immediately at the counter.