Foreign Currency FAQs

Can I order more than one currency?

Yes, you can order more than one currency in notes or American Express Travellers Cheques or a combination of both, with the total not exceeding the maximum order value. You can do this by selecting “Add to order” at the bottom of the first page on the application.

How do I know what rate of exchange is being applied?

To check our rates before ordering please use our currency calculator. In addition, the exchange rates are also displayed during the ordering process. Please note that online rates differ to branch rates.

How can I find out if there are any currency restrictions at my destination?

If a country’s local currency is not available from us, not recommended or subject to restrictions, we will recommend an alternative during the ordering process. You can also see if there is a restriction by using our currency by country tool.

Can I cancel my order?

Due to the nature of foreign currency as a money product, once an order has been submitted it cannot be changed. Any changes will be regarded as a cancellation by First Rate. Cancellation can only be undertaken prior to dispatch of your order by First Rate. First Rate, at its discretion, reserves the right to apply a cancellation charge up to the value of £20 per order.

What identification do I need to collect my currency?

When collecting in branch, you will need to show the payment card used to purchase the currency order plus your photo ID. Accepted ID methods are a valid passport or UK driving licence only. If you do not have the newer UK Photo Driving license, we suggest you bring your passport as proof of ID. The branch will request your signature to be taken for our records. Please note that only the person who placed the order will be able to collect it from the branch.

What is an on-demand branch?

An on-demand branch, is where you are able to collect your travel money immediately at the counter. We have over 8,000 of which:

  • 1,700 are ‘full’ on-demand branches
  • 2,500 stock US Dollars, Euros and Turkish Lira (summer only)
  • 3,900 stock Euros only