Mail Collection Returns

Save time posting with Drop & Go

  • Free fast-track parcel drop off
  • Convenient service for small businesses, online sellers or anyone regularly sending mail.
  • Available in 97% of branches.

Drop & Go - the fast way to send your items

  • Save time at the Post Office so you can focus on the more important parts of your day
  • Now available in over 97% of Post Office branches across the UK
  • A prepaid card you can top-up in branch or online
  • Enjoy a VIP service in branch

Whether you are an online seller, run a small business or simply send post regularly, we recognise the importance of making the most of your time. Our Drop & Go service has been developed specifically with your needs in mind.

How it works

How does it work?

Download and complete the Drop & Go application and take it to your nearest branch. You'll immediately be given a Drop & Go card to use straight away.  Then it's simple:

  1. Drop off your items to post to the fast-track counter with your completed manifest
  2. We will process them for you on the same day
  3. The cost will be deducted from your prepaid card 
  4. If you’re sending anything tracked or if you need any certificates of posting, we’ll keep those receipts ready for you to collect the next time you come and see us.

Also, make sure you've registered your account online and linked your card. This gives you 24/7 access your Drop & Go account online.

Sign up

How do I sign up?

It's easy to sign up: just visit your nearest Drop & Go branch and our mails specialist will be happy to help.


Download application form.


You will need to bring certain forms of ID to open a Drop & Go account. Check the list of acceptable documents, or speak to our mails specialist in branch.


All that's left to do then is top-up your account with some funds, either in branch or online, and you'll be ready to Drop & Go.


Get the facts

When you sign up to Drop & Go, check the service's terms and conditions:

Drop & Go Terms and Conditions (PDF 6MB)

Identity requirements (PDF 34KB)

You can also print additional Drop & Go manifests whenever you need them, using the form below:

Drop & Go Manifest (PDF 246KB)

Any more questions?

Simply ask to speak to the mails specialist when you’re in the branch. They’ll be more than happy to help.

Need help?

Get in touch

Our friendly Drop & Go specialists are on hand to help if you have any questions or queries.

Call us

0345 611 2970

Lines open Mon-Fri 8.15am-6pm, Sat 8.30am-2pm. Closed Sun & Bank holidays.

Email us

Use "Drop & Go" as the subject line of your email.


0345 722 3355

Welsh speakers

0330 123 0389

Watch how Drop & Go works

Sign up to Drop & Go

Find a Drop & Go branch

Manage your Drop & Go account online

If you've already got the Drop & Go service you can register for an online account

More about an online account