This page provides you with information on which cookies may be set when you visit the Post Office website and how you can manage them.

This is our initial policy and the first stage of our step towards privacy compliance for visitors to our site (including Opt In / Opt Out). We take our obligations towards customer privacy very seriously and by introducing this policy, we’re not just meeting our legal compliance obligations, we’re also being as open and transparent as we can be about the services we deliver to you.

Everything on this page is designed to make you fully aware of the cookies we use – so you can make an informed choice about whether you accept them.

We also have a legal obligation to protect your privacy online and we want you to be 100% confident in using our site – that’s why we’re introducing a three staged approach to privacy compliance.

Our three staged approach to privacy compliance:

  1. Stage - Information We’ll provide you with details around the cookies we use (this page).
  2. Stage - Internal policies We’ll educate our staff as to the importance and understanding of online privacy, together with the updating of our internal policies and procedures.
  3. Stage - Third-party suppliers We’ll make sure that all of our suppliers (internal and external) disclose the details of any likely impact that their products and services could have on your privacy.

For various reasons our technology makes use of cookies across to help manage the site and your user experience.

About cookies

A cookie is a small text file that is saved to the hard drive of your computer when you use a website. Our website uses session cookiesTransferred to your computer only for the duration of your visit to the website. They help you to move round the website faster and, if you are a registered customer, they allow you to get information relevant to the services you receive. These cookies automatically expire when you leave the website or shut down your browser. and persistent cookiesStay on your computer permanently until you manually delete them. Persistent cookies may be used to; recognise you when you log onto the website, identify your settings if you have set up a customised homepage, track links you take to the website from other websites, track the number of times you visit particular pages and advertisements; and control how often you see particular content or information, including notices and advertisements on the website.. For more information about cookies generally and how they work, please see: Our cookies or those set by third party suppliers may use different technologies, such as JavaScript or Flash.

Opting out

You can opt out of the cookies on our site on a cookie-by-cookie basis subject to browser settings. Don’t forget you may limit site operation or functions if you limit cookies, and if you delete all your cookies you may have to update your preferences with us next time you visit.

For more information on how to control cookies via your web browser, please see:

We want you to know everything you need to about the cookies we use, and (to the point of the last review), our site has been independently audited by Cookie Reports Limited.

Shop and transactional areas on our site

Parts of our site may make use of a shopping cart or web forms that also have to use cookies. Any cookies we use on a permanent basis are detailed in the cookies table.

Sometimes we may temporarily add functionally to our site e.g. surveys, comparisons etc, that may also use cookies. Often these come from third parties – in these circumstances we will endeavour to let you know about these cookies when you visit those pages.

Using Flash files on our site

Across we use Flash filesPresent information, allow integration with third parties (such as YouTube) and can offer a richer online experience for you.. These can store cookie-like data on your computer, known as Local Shared Objects. Currently technology can’t review the 'inner workings' of Flash filesPresent information, allow integration with third parties (such as YouTube) and can offer a richer online experience for you. and although we aim to identify any Flash elements that are likely to set cookies we can’t guarantee the status of every Flash file. However, Adobe offer a tool to monitor, opt out and remove 'Flash cookies'. This is available at: Manage, disable Local Shared Objects and Global Storage Settings Panel.

disable Local Shared Objects and Global Storage Settings Panel.


Can we help?

Read more information about cookies

A guide to behavioural advertising and online privacy

The UK International Chamber of Commerce