CQC (Care Quality Commission) CRB

Working within the health and social care services in England? You’ll need to get your Care Quality Commission (CQC) Criminal Records Bureau (CRB) application checked at the Post Office to verify your identity. This service is available from just £17.50.

How it works

The CQC regulates all the health and social care services in England. If you are a registered person, provider or registered manager working for a hospital, dentist, ambulance service, care home or an organisation that provides services in people's own homes and elsewhere, you’ll need to undergo a criminal records check. This check is to prove you’re not barred from working with children or vulnerable adults. Our checking service costs from £17.50. There’s an additional cost for the CRB check.

As part of this process you’ll need to pop in to one of our branches, so we can check your application and verify your identity.

  1. Register Visit the CQC CRB website and register for your CQC CRB check.
  2. Apply We’ll email you with a username and password which you can use to log in and complete your application online. Once in the online system, you’ll need to let us know which documents you’ll be using to prove your identity. We’ll then provide you with a letter, a unique barcode for each document and a timeframe to pop into a Post Office branch.
  3. Pop in branch Print out your referral letter and take it to your nearest Post Office that offers the CQC CRB Application Checking Service, along with your original identity documents, which we’ll need to check your identity. We’ll also take payment at this point plus the charge of the CRB check. We accept cash, debit and credit cards.
  4. Confirmation We’ll perform physical checks on the documents, to make sure they’re the right documents. All your documents and the letter will then be returned to you, along with a printed receipt. Once we’ve checked your identity and processed your payment we’ll send your details electronically to the CQC. The CQC will get in touch with you if there are any issues with your application. This can take 24 hours, and if you submit your application over the weekend it won’t be processed until the next working day.

About the CQC

The CQC are the independent regulator of all health and social care services in England, Their job is to make sure that the care provided by hospitals, dentists, ambulances, care homes and services in people’s own homes and elsewhere meets government standards of quality and safety.

Verify your ident

Get your CQC CRB application checked

Find a branch

Can we help?

For queries about the CQC CRB service, call:

0300 061 6161

Mon-Fri, 8.30am-5.30pm