Weather update

Adverse weather impact on our network

You’ll no doubt be aware of, or experiencing, the severe weather impacting various parts of the UK at the moment, with two new Red Alerts issued by the Met Office for south-west England and south Wales today (1st March). The deep snow and high winds are a far cry from Spring!

We are doing everything we can to maintain Post Office services during this period, but the safety of our people and our customers is of course our priority, and we have asked our colleagues not to travel unless it is safe to do so.

You may find that our response times for contact centres are also delayed – we’ll endeavour to get back to you as quickly as we can, but please listen out for any messages if you’re trying to call us.

If you want to find out about the status of your local branch, you can contact our social team on facebook.com/postoffice and twitter@postoffice

We understand that our branches offer vital services to communities, and we and appreciate our customers’ patience while we wait for the weather to improve, so we can get back to business as usual.

As a result, you may notice that some of our branches are currently closed, and some of our call centres are operating with fewer colleagues than usual. We’re really sorry to our customers for any inconvenience this might cause, but we of course want everyone – including our office colleagues, our postmasters, and our customers - to be safe, especially when out and about.

We understand that our branches offer vital services to communities, and we and appreciate our customers’ patience while we wait for the weather to improve, so we can get back to business as usual.