For further information about the Horizon IT Scandal, please visit our corporate website

Latest alerts and disruption guidance

High risk areas

The Foreign, Commonwealth and Development Office (FCDO) provides guidance on foreign travel 24 hours a day, 7 days a week.

This is to help you understand any restrictions, safety issues such as civil unrest, terrorist acts, natural catastrophes and entry requirements that may be in place for the destination you're travelling to. For each individual country the FCDO will list if travel is permitted or not.   

When you buy Post Office Travel Insurance, it will cover your trip if the FCDO or Government hasn’t advised against all travel to your destination.

If the FCDO has advised against all but essential travel to a destination and your trip there isn't essential, we'll only cover claims where the cause isn't linked to the reason for the FCDO advice. This applies even if you've brought an optional trip disruption or Covid-19 cover upgrade.

You may be able to travel with full cover if we authorise your trip is essential in writing before you go. To request this, please email: travelinsurancefeedback@postoffice.co.uk

We recommend you check the latest advice regularly. It can change, sometimes at short notice.

Airline and travel operator closures

What to know and do if your airline, holiday company or tour operator ceases operating.

Travel insurance claims

If you can’t reclaim your costs another way, you may be able to claim on your travel insurance.

Standard, premier, extra and max policies, with a policy number starting with TC or TA taken out up to or before 27 March 2024:

You may be able to claim under the End Supplier Failure Insurance section of your policy. Please check your policy wording for further details. 

Call: +44(0) 345 266 1872

Email: insolvency-claims@ipplondon.co.uk

Visit: Insolvency claims help and information from IPP

Extra help

Read our guides to what to do if your airline goes bust and what to do if your holiday company ceases operating. You can also find out more about ATOL protection and about ABTA protection

Airspace disruption and delayed flights

From volcanic ash clouds to air traffic control strikes. See if anything’s disrupting air travel right now. And what to do if it does.

Need to know if your Post Office Travel Insurance policy covers flight cancellation, delay or missed departure? Please check our FAQs page. There's a whole section on the topic there.

Extra help

Read our guide on what to do if your flight is delayed or cancelled

Airspace disruption and delayed flights

From volcanic ash clouds to air traffic control strikes. See if anything’s disrupting air travel right now. And what to do if it does.

If you have been impacted by the recent Air Traffic control failure, please read our Travel alert for this event for further support.

If you have a Post Office Travel Insurance policy and want to know what is or isn't covered for flight cancellation, delay or missed departure, please check our Travel Insurance FAQs page. There's a whole section on the topic there.

Extra help

Read our guide on what to do if your flight is delayed or cancelled

Travel in the EU

Now that Britain has left the EU, you may need to take extra steps to travel to an EU country, Switzerland, Norway, Iceland or Liechtenstein.

Check GOV.UK before you go

Check what's needed for your trip, such as visas, and whether you're entitled to free healthcare in your destination.

Visit: Travel abroad on GOV.UK

Need help and support with our travel or international payment services?

Find answers to common questions and ways to get in touch on our help and support pages.

Travel insurance support

For help with travel insurance, emergency assistance or to make a claim:

Visit our travel insurance support page

Travel money support

For help with foreign currency:

Visit our travel money support page

International payments support

For help with International Money Transfer:

Visit our Western Union support page