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We have withdrawn this service

Sorry, we’re not accepting Personal Loan applications from new or existing customers.

  • If you already have a loan with us, don’t worry nothing will change.

Need to get in touch with us? If you’ve got any questions or need help, we’re here for you. For further contact information, please see below.

Frequently asked questions

Service withdrawal

  • Following the announcement by our Personal Loan provider, Bank of Ireland, with effect from 5 December 2023 we're not accepting any new applications.

  • Post Office will no longer accept new or existing customer Personal Loan applications.

    • If you already have a loan with us don’t worry, nothing will change.
    • If you've already applied, your application will process as usual.

Managing my Personal Loan

  • Repayments to your Personal Loan will be on a monthly basis by direct debit from your current account (or an account that accepts direct debits). The amount and number of repayments will be detailed in your Loan Agreement. Before signing the Loan Agreement, you should make sure you're comfortable that you'll be able to make the monthly repayments, and you're able to leave enough money in your account to do so.

  • It can have serious consequences and make it harder for you to get credit in the future. So it's really important to make sure you can afford the payments before you take out a loan. However, we understand that life isn't always easy. If you think you will miss a payment please get in touch and we'll do everything we can to help you get through it. If you do not contact us and fall behind on your payments, it may cost you in the long run.

    Missing or late payments can result in:

    • Interest charges.
    • Added charges for late or missed payments. You can find more information about those in your loan agreement.
    • Court proceedings leading to an order to pay us back (called a judgement).
    • It may also have a negative impact on your credit rating, which may cause problems if you need to borrow again in the future.

    Remember, we're here to help in any way we can. If you're worried about making your repayments, get in touch on 0800 169 2000. We are open Monday to Friday, 8am - 7pm and Saturday, 8am - 2pm. Please note we are closed on Sundays and bank holidays. Calls may be recorded for training and monitoring purposes.

  • You can repay all or part of your loan at any time. We may charge up to 58 days’ interest on the amount you repay early. If you wish to do this, please call us on 0800 169 2000.

  • To pay towards any outstanding arrears, you can call us on 0800 012 1548 to make a payment. We understand that if you've fallen behind with repayments, you might be worried. We want to help you as much as possible, so please call us.

  • Your Post Office Personal Loan is regulated by the Consumer Credit Act 1974 (CCA). This gives you protection and rights when taking out a Post Office Personal Loan. It gives you the right to repay all or part of your loan at any time.

    What’s the difference between a partial and full early settlement?

    Partial early settlement: this is where you make a payment over and above your normal monthly repayment. There’s no limit to the number of early settlements you can make during the term of your loan. There’s also no minimum or maximum amount you can pay. You can do this to reduce your monthly payments or to reduce the number of months you have left to pay. If you don’t tell us what to do with a partial early settlement, we’ll reduce the number of months you have left to pay.

    Full early settlement: this is where you pay the full amount you owe to us and clear your loan before the end of the original agreed term.

    In both cases, you may be entitled to a rebate.

  • Before you take out a loan with us, we'll calculate the total amount of interest you need to pay. This is based on the fixed rate, the amount borrowed and the term of your agreement.

    The interest is added onto the amount you're borrowing. The total is then divided by number of months over which you’ve chosen to repay your loan. This is your monthly repayment amount.

    If you make an early settlement, you'll be entitled to get some of this interest back. This is known as a rebate.

    When calculating your rebate we use a formula as prescribed by the Consumer Credit (Early Settlement) Regulations 2004.

    It takes into consideration the following information:

    • Your monthly repayment
    • How long you have left to pay on your loan
    • The settlement date

    Your rebate calculation will be affected if:

    • You’ve been in arrears (behind with your payments)
    • You’ve taken a Covid-19 payment break at any time during your loan period

    You’ll still be able to settle your loan early and be entitled to a rebate of interest you have not yet had to pay.

  • The settlement date determines how much the rebate will be and how much you owe us. The settlement date we use is:

    • 28 days from the date you notify us
    • Plus an additional deferment of 30 days

    This means that, when we calculate your rebate, we'll use a date 58 days from the date you notify us.

  • See more Personal Loan FAQs
  • You can request a partial or full early settlement by calling us on 0800 169 2000.

    You’ll have 28 days from the day after you contact us to make your payment. If you don’t make the payment within this time, you’ll need to contact us again so we can give you a new quote.

    Some points to note:

    • If you want to make a partial early settlement, you can choose to reduce the number of months you have left to pay on your loan or your monthly repayment amount. If you ask us, we can tell you how both options would affect you to help you decide. If you don’t tell us which option you want to take, we’ll reduce the number of months you have left to pay. This means your monthly repayment would stay the same
    • If you want to make a full early settlement, we’ll tell you how much you need to pay us to clear your loan completely. We’ll also send this information to you in writing
    • If you have any arrears on your agreement or took out a Covid-19 payment break with us, these will be cleared first. The remaining amount will be used to calculate the settlement of your loan
  • Partial early settlement

    If you choose to reduce the term of your loan. We‘ll tell you the new end date for your loan when you notify us.

    If you choose to reduce your monthly repayment. Your first reduced amount will be 58 days from the date you notify us.

    For example:

    Date of Notification Normal monthly payment date First reduced payment date
    1 October 15th of each month 15 December

     

    Full early settlement

    We'll close your loan within 2 days of receipt of your payment. Once this has been completed, we'll send you confirmation in writing.

  • We'll cancel your direct debit once your loan has been settled. If you want to cancel it with your bank. You should wait until we've confirmed your loan agreement is closed. If we receive any payments after your loan has closed, we'll return these to your bank.

  • No, we can’t accept payments before your monthly direct debit is due to cover future payments. Your must make your monthly payment by direct debit. Any payment received before your payment due date is treated as an early settlement unless you are in arrears. If you’re struggling to keep up with your repayments or want to change your payment date, we’re here to help. Please call us on 0800 169 2000. We’ll talk you through the options available to you.

  • If you become aware that your circumstances could change, and may have an impact on your ability to pay your loan, you should call us on 0800 169 2000 to discuss the options available.

  • Yes. To change your repayment date simply call us on 0800 169 2000 and let us know which day of the month is best for you. Repayment date changes are limited to one per calendar year.

    If you’re calling about a loan you already have with us, please have your Loan Agreement Number handy. This will help us deal with your call more quickly. The number you need is 19 digits long and starts with 0007291. You can find it on any email, letter, or statement we’ve sent you.

    If you’re calling about a loan you’ve applied for, please have your Reference Number handy. You’ll find it on the email we sent you about the progress of your application.

  • If you're struggling to keep up with the repayments on your loan for whatever reason, we’re here to help. It's important that you call us on 0800 169 2000 and we’ll talk you through the options available to you.

    There are lots of organisations that can provide confidential, impartial and free help and advice. More information can be found in our leaflet 'Are you in financial difficulties?'.

    If you are already in touch with an organisation that is giving you financial advice, please let us know and we can deal with them directly.

Managing my Personal Loan

  • Repayments to your Personal Loan will be on a monthly basis by direct debit from your current account (or an account that accepts direct debits). The amount and number of repayments will be detailed in your Loan Agreement. Before signing the Loan Agreement, you should make sure you're comfortable that you'll be able to make the monthly repayments, and you're able to leave enough money in your account to do so.

  • It can have serious consequences and make it harder for you to get credit in the future. So it's really important to make sure you can afford the payments before you take out a loan. However, we understand that life isn't always easy. If you think you will miss a payment please get in touch and we'll do everything we can to help you get through it. If you do not contact us and fall behind on your payments, it may cost you in the long run.

    Missing or late payments can result in:

    • Interest charges.
    • Added charges for late or missed payments. You can find more information about those in your loan agreement.
    • Court proceedings leading to an order to pay us back (called a judgement).
    • It may also have a negative impact on your credit rating, which may cause problems if you need to borrow again in the future.

    Remember, we're here to help in any way we can. If you're worried about making your repayments, get in touch on 0800 169 2000. We are open Monday to Friday, 8am - 7pm and Saturday, 8am - 2pm. Please note we are closed on Sundays and bank holidays. Calls may be recorded for training and monitoring purposes.

  • You can repay all or part of the credit borrowed at any time. We may charge up to 58 days interest if you pay off your loan in full early. If you wish to do this, you can do so by contacting us on 0800 169 2000. This is outlined in the Loan Agreement. If you make a partial repayment, we'll reduce the term of your Agreement unless you request otherwise.

  • To pay towards any outstanding arrears, you can call us on 0800 012 1548 to make a payment. We understand that if you've fallen behind with repayments, you might be worried. We want to help you as much as possible, so please call us.
  • Your Post Office Loan is regulated by the Consumer Credit Act 1974 (CCA) which gives you protection and entitlements when entering into a credit agreement. One of these entitlements is that you can choose to repay your loan either partially or in full before the end of your original term.

    What is the difference between a Partial and Full Early Settlement?

    • Partial Early Settlement – this is where you make a payment towards the sum you owe to us which is over and above your normal contractual monthly repayment amount. There's no limit to the number of early settlements you can make during the term of your loan. There's no minimum or maximum amount you can pay.
    • Full Early Settlement – this is where you pay the full amount you owe to us and clear your loan before the end of the original agreed term.

    In both cases, you may be entitled to a rebate (further information on rebates can be found below).

  • Yes. To change your repayment date simply call us on 0800 169 2000 and let us know which day of the month is best for you. Repayment date changes are limited to one per calendar year.

    If you’re calling about a loan you already have with us, please have your Loan Agreement Number handy. This will help us deal with your call more quickly. The number you need is 19 digits long and starts with 0007291. You can find it on any email, letter, or statement we’ve sent you.

    If you’re calling about a loan you’ve applied for, please have your Reference Number handy. You’ll find it on the email we sent you about the progress of your application.

  • If you become aware that your circumstances could change, and may have an impact on your ability to pay your loan, you should call us on 0800 169 2000 to discuss the options available.

  • If you're struggling to keep up with the repayments on your loan for whatever reason, we’re here to help. It's important that you call us on 0800 169 2000 and we’ll talk you through the options available to you.

    There are lots of organisations that can provide confidential, impartial and free help and advice. More information can be found in our leaflet 'Are you in financial difficulties?'.

    If you are already in touch with an organisation that is giving you financial advice, please let us know and we can deal with them directly.

Contact us about Personal Loans

By phone

Call us on: 0800 169 2000

Monday to Friday: 8am - 7pm
Saturday: 8am - 2pm
Closed Sundays and bank holidays

By post

Write to us at: Post Office Loans customer service
PO Box 246
Sheffield
S98 1QD