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Help and support

Travel Money

Get in touch about Post Office Travel Money. Manage your Travel Money Card online.
Or find quick answers to common questions about these services.

Service updates

You can order currency online for home delivery or collection in-branch, or go into selected branches to buy over the counter.

If you have unused foreign currency that you no longer need, you can sell currency back to us

If you bought your currency at a Post Office and your trip has been cancelled, then we operate a refund guarantee.You’ll need the original receipts from your purchase and evidence your holiday has been cancelled, but we’ll refund your currency at the rate you bought it. For more information, please read our refund guarantee.

You can download our free Travel app on your Apple device here. For Android devices, please click here.

Travel Money

Contact us with Travel Money queries or issues by phone or online.

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Call us on 0345 8500 900

Monday to Saturday 8:30am to 5:30pm

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Get in touch online

Use our foreign currency enquiry form.

Travel Money Card

Manage your account online or get in touch with our travel team.

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Manage your Travel Money Card online

Log into your Travel Money Card account 

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Lost or stolen card? Call immediately on 020 7937 0280

We’ll cancel your card and work out the best way to replace it.

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Get in touch online

Just complete this Travel Money Card contact form.

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Common questions


Travel Money questions?

Get answers to the questions we’re asked most about Post Office Travel Money available online and in branch.

Travel Money Card questions?

Find out how Travel Money Card works, all the ways you can use it, and what to do if your card gets lost or stolen.

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Need help with something else?


Here’s where to get answers and support with these related products and services.


Travel Insurance

Read FAQs on our travel cover, manage your account, make a claim or contact us.

Identity Services

Help with passports, international driving permits and other identity and document services.

Credit Cards

Manage your account, read our FAQs or contact us – including if your card’s lost or stolen.