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Travel Insurance


Check the latest on our services, how to manage your policy online and get answers to common questions about our cover


Travel Insurance with limited Covid-19 cover available with all policies 

The question we're asked most about Post Office Travel Insurance right now is: "What cover is included for Covid-19?" The good news is we provide limited cover across all of our policies for Covid-19 related disruptions. 

 

Here, we've listed everything that’s covered for coronavirus across all our polices bought from 31 March 2022, both before you go and during your trip.

 

You’re covered for cancellation if:

  • You, a travelling companion, an immediate relative^ or someone you’re planning to stay with dies or is hospitalised due to Covid-19.

  • You test positive for Covid-19 within 14 days of your trip and are required to self-isolate by a medical practitioner, the NHS or any UK government body.

  • You’re certified as too ill to travel due to Covid-19 by a medical practitioner.

  • You, a travelling companion, or the person you are staying with are required by a medical practitioner, a government body or health authority to self-isolate due to COVID-19.

You’re covered for cutting short your trip if:

  • During your travels, after you’ve left the UK, you test positive for Covid-19 and self-isolation is required by a medical practitioner, health professional or government body

  • You, an immediate relative^ or someone you’re travelling or staying with dies or is hospitalised due to Covid-19.

Emergency medical and repatriation expenses are also covered if you fall ill with Covid-19 while you’re away.

 

Anything that’s not listed isn’t covered for coronavirus by our regular policies. But, if you need more than the protection described here, you can also add our Covid-19 option for protection against missed departures and expenses incurred due to change of testing or quarantine requirements to your policy for an extra premium.

 

Check the policy wording for full details of the cover that comes as standard and with our optional upgrade cover. You’ll also find more information, including what’s covered on policies bought before 31 March 2022, in our common questions section below.

 

Please remember: your cover won't be valid if the Foreign, Commonwealth and Development Office (FCDO) have advised against all travel to your destination.

 

If the FCDO have advised to only undertake essential travel to a destination and your trip is not essential and you choose to travel, we will only cover a claim if the cause is not linked to the reason for the FCDO advice. This limitation applies even if you have purchased an optional Trip Disruption or Covid-19 upgrade. You may be able to travel with full cover if we authorise in writing that your trip is essential before you depart. Should you like to request this, please email travelinsurancefeedback@postoffice.co.uk

 

^ Immediate relative: Your mother, father, sister, brother, spouse, civil partner, fiancé/e, your children (including adopted and fostered), grandparent, grandchild, parent-in-law, daughter-in-law; sister-in-law, son-in-law, brother-in-law, aunt, uncle, cousin, nephew, niece, step-parent, step-child, step-brother, step-sister or legal guardian.


Interested in Travel Insurance?


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Travel Insurance - My account 

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How to contact us


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General enquiries for all policies 0330 123 3690~

Monday to Friday 8am to 8pm and Saturday from 9am to 5:30pm

Or use our travel insurance enquiry form


To make a claim

Call Monday to Friday 9am to 5pm 

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Policy numbers beginning with TC or TA - 0333 333 9702 ~

You can submit a claim online here

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Policy numbers beginning with TE - 01403 330 233~

You can submit a claim online here

Or email info@csal.co.uk


Emergency medical assistance

Available 24 hours a day

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Policy numbers beginning with TC or TA- 0203 865 3074 ~

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Policy numbers beginning with TE 

From anywhere except USA, Canada or Mexico +44 (0) 1403 289 163~

From the USA or Canada +1 877 324 0460~ toll free

From Mexico +1 819 780 0644~

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Common questions about coronavirus cover for policies taken out on or after the 31 March 2022

^Immediate relative - Your mother, father, sister, brother, spouse, civil partner, fiancé/e, your children (including adopted and fostered), grandparent, grandchild, parent-in-law, daughter-in-law; sister-in-law, son-in-law, brother-in-law, aunt, uncle, cousin, nephew, niece, step-parent, step-child, step-brother, step-sister or legal guardian.

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Common questions about coronavirus cover for policies taken out on or before the 30 March 2022

Have a non Covid-19 question?

Get answers about the regular features of our cover.

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~Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.