Your personal details are required in order for us to generate information used to prove who you are. We ask you to provide your most recent name and address history so that we can check these details against our verification sources.
At the moment it is only possible to generate the required information from registered UK addresses, although we do allow you to provide overseas addresses if you have recently moved to or from the UK. If this stage is successful, you will be able to proceed with the next stage of verifying your identity documents.
If, on the other hand, you receive a message stating that you cannot be verified at this stage, we advise you to double check the information you have provided to ensure it was filled out correctly. Other items that may help:
- If you’ve changed your name recently, try adding your previous name
- If you’ve moved recently, add your previous address
- If you fail on the knowledge-based financial questions, it may be because your credit file takes about a month to update