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General enquiry

Please use the form to ask us or tell us something and we'll get back to you soon.


Coronavirus update | We’re committed to helping our customers in any way we can during the coronavirus pandemic. We are, however, experiencing unprecedented demand for responses to queries. So it may take us a little longer than normal to get back to your enquiry. You can use our Branch Finder to see which of your nearest branches are open.Please bear with us. We’ll get to every customer as quickly as we can.

Royal Mail

If your enquiry or complaint is about the collection or delivery of your mail, lost damaged or delayed mail,  redirecting your mail, tracking an item or advice on what services to use when posting an item,  you will need to speak to Royal Mail on 03457 740740 or visit Royal Mail.


Travel Money Card

Travel Money Card enquiry

Travel Insurance

Travel Insurance enquiry


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We're trying out a few changes to how we support customers enquiries. If you'd like to give us some feedback on the experience you've had today, please let us know.