My first Post Office bill is higher than I expected, why is this?
Like many companies, we charge the monthly rental part of our services a month in advance, this includes things that have a fixed monthly charge like line rental, broadband charges and any service subscription charges.
Your first bill is likely to be larger than normal as the billing period is slightly over one month to ensure your regular bill payment date remains the same. Only your first bill from the Post Office will look like this, future bills will be the monthly amount we confirmed to you.
Note: For extra things such as call charges, these will appear on your next bill after you’ve used them.