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Coronavirus information

International Money Transfer

Updates to our services and your most common queries

Service updates


There is no disruption to our ability to offer Online Money Transfer, provided by Western Union.

We understand that you may have a greater need to send money to isolated loved ones. So to make your money transfer that bit easier, all online transfers to international bank accounts is made fee-free and cash pay-out fees has been reduced to just £1.90.


To check rates now and discover how to transfer money online to your loved ones, just follow this link.



Manage your account online from your computer, smartphone or tablet

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Western Union money transfer account

Log into your online money transfer account

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Contact centre times

If your query is urgent please call 0800 026 5756 | Available 24 hours a day, 7 days a week. Alternatively you can email us at

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Frequently asked questions

How do I send money online?

You can send money online to a Western Union location for cash pick-up, directly to your recipient bank account, or to your recipient mobile phone. After you've chosen your destination country, you'll see the types of services available.

How much can I send online?

If you want to send more than 799.99 GBP within a five-day period, we will need to confirm your identity first. Once we've finished verifying your identity, you’ll be able to send up to 4,000 GBP within a three-day period. Although, for bank transfer (Faster Payment) to bank account payouts, you’ll be able to send up to 50,000 GBP per transfer depending on the selected country. Bank transfer is available for UK residents only. Additional limits may apply. For more information on faster payments, please visit:

Will Western Union continue to send or payout money transfers in countries that have declared a state of emergency?

Where possible, yes. The goal is to keep Western Union digital and retail services operational across the world, while abiding by local regulations and guidelines. Given the dynamic situation we recommend customers experiencing local restrictions due to Covid-19 use payout into bank accounts and digital wallets, which is currently available in more than 100 countries.

Is the Western Union payout network open for business?

Western Union Agent retail locations in areas with a high concentration of COVID-19 outbreaks may close their businesses temporarily or may have altered operating hours. We encourage customers to please check the Western Union  agent locator for the most accurate information, and call before visiting to confirm availability of services and hours of operation.

If I can’t pick up my money transfer, what will happen to my money?

Your transfer will be available in the system for 30 days. After this period, your sender will have to contact Western Union customer service hotline above to reactivate the transfer.

How can I send money to a bank account?

Choose Bank Account service when you send online. You will need the receiver’s bank account details. The requirements vary by country, but usually include your receiver’s bank name, branch name or code, account name and number.

How do I pay?

You can pay with your debit or credit card, and a bank account using Faster Payments. Supported cards include Visa, MasterCard, Maestro and Visa Electron. After you've chosen your destination country, you'll see the types of payout services available to you.