Please help us keep our phone lines free for our most vulnerable customers.
Due to the coronavirus pandemic we have fewer people working in our call centres. So we’ve made some changes to the way we work to make sure we stay here for you.
If you need help, please try our support pages or My Account, where it can be faster and simpler to get answers to common questions. You’ll be helping us to prioritise calls from our most vulnerable and elderly customers, so thank you.
Our pages also have a Live Chat function you can use to ask us your queries, however please be aware that it may not be compatible with all browsers.
Support for our vulnerable customers
Many of our customers are vulnerable and rely on their phone as their only means of keeping connected with family, friends and critical services. That’s why we’re focusing our resources on helping these customers first.
If you’re a vulnerable customer, we’re committed to giving you extra support and will be working to prioritise fault-fixing and engineer appointments.
Getting in touch with us
We’ve temporarily limited our call centre availability. To protect our colleagues’ health and well-being our contact times are now 9am – 5:30pm.
Unlimited Broadband for everyone
We’ve removed data usage caps from all our broadband packages so you can stay connected. The majority of customers are already on unlimited packages, but for those customers on older broadband packages with a usage limit, you’ll be able to use your broadband as much as you like without having to worry about additional data charges.
10% discount off your top 10 numbers
All Post Office Broadband or Phone customers can get a 10% discount off calls to 10 nominated UK landline, UK mobile or International numbers.
To get started, follow the steps below:
1. Log into your My Account
2. Navigate to the "My Bills" on the right hand side of the screen
3. Select “10% off Loved Ones calls”
4. Select “Add a Loved One” to start adding your 10 nominated numbers