Some of our prices are changing from 12th November 2018

Important information for Broadband and Phone customers.

Things you need to know before you sign up for Post Office Broadband or Homephone

We wanted to let you know that we’re changing some of our call charges plus automatically enabling caller Display for all customers. Check them out in the simple table below. 

Note: If you are a Home Phone only or Fibre Broadband customer the monthly or quarterly rental charge you pay will not be changing.

We don’t like increasing prices, but you’ll see that we’re still great value for money – here’s some of the reasons why we still offer great value compared to other broadband and phone providers.

  • Caller Display now enabled and still free of charge for all customers: If you don’t already have this service it will automatically be added to your service during September. To use it you’ll just need to plug in a caller display compatible phone.


  • Fixed Price Broadband Guaranteed: If you have broadband with us, we’re one of the few providers who guarantee your broadband monthly rental price. If you are on an existing fixed term contract, your fixed monthly price will not change during your current contract term so you can stay in control of your spending†.

 

See how much you still save compared with BT

Here’s what’s changing – and how we compare. You’ll see that we remain great value for money.

Phone package price changes (inc. VAT)

  Current price New Price from 12th November How we compare to BT**
Call connection ( per call) 21p 22p 23p
UK landline calls ( per min) 13p 15p 15p
UK standard mobile calls ( per min) 16p 17p 18p
Access charge ( per min) 12p 14p 15p
1571  Standard Voicemail (per month) £0.00 £1.50 £3.50

 

You can opt out of 1571 Standard Voicemail service by calling us on 0345 373 0042 and selecting Option 1 or logging into your My Account at www.pobroadband.co.uk and selecting the “Add or change call feature” option from the My Packages section and then selecting the “none” option from the “Choose to have voicemail on your line” section.

 

Broadband package price changes (Inc. VAT)

  Current price New Price from 12th November
Unlimited Broadband £29 a month £30 a month
Broadband Connect £29 a month £30 a month
Broadband Essential* £27 a month £29 a month
Broadband Premium* £29 a month £30 a month
Broadband Only Essential* £26 a month £29 a month
Broadband Premium* £29 a month £30 a month

*These packages are no longer available for sale to new customers.

International calls and other changes

  • Calls to all international landlines, international mobile numbers and satellite phone numbers will be increasing on 12th November 2018 and will be simplified so that you’ll just pay a single rate at any time of day. If you make a lot of calls overseas please check out our International Saver package which offers unlimited calls to landlines in 40 countries plus 50% off call rates to all other countries for just £5 a month. .


  • The following number ranges will be changing from 16p a minute to 17p a minute from 12th November 2018 (a 22p a minute connection charge will also apply)07404, 07405, 07424, 07438, 07448, 07459, 07466, 074067, 074173, 074174, 074175, 074182, 074400, 074401, 074402, 074403, 074404, 074405, 074406, 074407, 074655, 074886, 075208, 075209, 075373, 075591, 075891, 078224, 078226, 078745, 078938.


  • Click here for details of these new prices.


  • Changes to your bill: In order to simplify our bills and help minimise paper waste, we will be making some changes to your bill layout which will take effect in December 2018. To reduce the length of your bill, itemised free calls will no longer be displayed. A summary of your free calls will continue to be provided on the summary section of your bill.

 

^New call packages are available to purchase by calling Customer Service or through My Account. Existing customers changing their service or move home from this date will only be able to move to new call packages.

FAQ

 

I recently took one of your Fixed Price Guarantee Broadband promotions, will my price go up?

If you joined up to one our Fixed Price broadband promotional offers we can guarantee your package price will stay the same throughout the duration of your contract. Other services such as our call packages and call charges don't have the same fixed price guarantee, meaning they are subject to change.

We want to be able to offer customers a good deal and we’re glad that you took up one of our recent fixed price broadband promotions. However we can assure you this won’t impact the monthly charge you pay.

In order to make sure you’re fixed price guarantee is honoured, you will see some changes to your bill. As an example if you're currently on our £18 a month Unlimited Broadband promotions:

  • Your monthly package price (including line rental) will currently be £29 a month, and you’ll be getting an £11 a month discount on your bill which gives you your £18 promotional price.


  • From 12th November 2018 your Broadband monthly charge (including line rental) will increase to £30 a month however the monthly discount you’re getting will also increase to £12 to off-set this price rise for the duration of your remaining contract.

 

All our promotions are subject to price and terms potentially changing during your contract. For details please see our terms.

Why have you changed some of your prices?

We’ve always done everything possible to give you great value for money and to help keep your bills down however, we’ve had to make a few changes to the price of some of our products and services in order to continue offering all the great benefits that are included within our packages.

Although some prices have increased, you’ll see that our prices and call charges are still very good value for money, especially when you compare them to other service providers.

How are you telling customers about the price change?

If you are already a Post Office Home Phone or Broadband customer, you will be notified of these changes by letter well in advance of the changes coming into effect. Letters will be sent out from 27th September 2018, you can expect to receive your letter within a few weeks from this date.

I have Line Rental Saver - how will this price change affect me?

Line Rental Saver (Annual Upfront Line Rental) is no longer available for sale to new and existing customers. If you have already purchased Line Rental Saver you will be allowed to keep it and receive the benefits of discounted line rental until it expires.

How do I activate and use Caller Display?

Caller Display lets you see who's calling before you pick up the phone. The caller's number will appear on your phone's display screen, so you can choose to pick up or let it go to your answering service.

From 1st Oct 2018 Caller Display will be activated on all our accounts (customers will automatically have it enabled it for free. If you do not want this feature for any reason you can easily disable it through My Account or by calling us on 0345 600 3210.

*You’ll need a caller display enabled phone to use the feature, if you’re not sure please check your phone user guide. Please note that numbers are not displayed if the call is from a payphones, some phone switchboards, non-BT networks or where a caller's number is withheld.

I no longer want 1571 Standard Voicemail. How do I cancel it?

You can opt out of 1571 Standard Voicemail service by calling us on 0345 373 0042 and selecting Option 1 or logging into your My Account at www.pobroadband.co.uk and selecting the “Add or change call feature” option from the My Packages section and then selecting the “none” option from the “Choose to have voicemail on your line” section.

Has anything changed in my package?

The price change may affect you depending upon the package you have. If you are unclear what products or features you have today you can view them on a previous bill or alternatively log into My Account and review your package details there.

The table on the top of this pricing notification page outlines the price changes. Please also refer to the price change letter which has been sent to you. You can also contact us on 0345 373 0042*. if you would like to discuss your package and how you can save money with our great value calling plans.

Can I leave because of this?

Early termination charges will normally apply if you cancel your service during the minimum term of your contract. These charges won’t apply if you cancel within 30 days of receiving your price change notification letter.

What if I'm unhappy with the price changes?

We're always reluctant to increase prices and we're sorry that you're unhappy about how the price changes affect you.

Of course you’re within your rights to leave without penalty as a result of these changes within 30 days of receiving your price change notification letter

Get in touch - we'll help you save with our great deals and make sure your bill is the best it can be for you. You can call us on 0345 373 0042*.

*Our lines are open Monday - Friday 9am to 8pm, Saturday 9am to 6pm and Sunday 9am to 4pm. Calls are free when made from an active Post Office Home Phone. Call charges apply from other service providers.

Existing customers

Broadband and HomePhone Support

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0345 600 3210

0345 600 3210

Help

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0800 092 0514

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